I placed an order through the phone on Sunday, November **, ****. During the phone call...
GetHuman-lytteng's customer service issue with Bloomingdale's from November 2018
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I placed an order through the phone on Sunday, November **, ****. During the phone call, I repeated my address and email three times. I was asked for my zip code multiple times. The customer service representative told me that I would receive a confirmation email anywhere from ** minutes to * hour. **I realized later that night that I had never received the email. I checked online using the order number I was provided over the phone, and I discovered that the name, email, shipping address, and billing address were all incorrect. (However, the payment information was correct. I should also note that the relevant addresses were linked to the account, which makes the error even more inexplicable.) I then called customer service to try to change the order. **Customer service informed me that there is a **-minute time bar on changing anything regarding the order, even canceling it. This is, simply, an inane policy. When I could conceivably get email confirmation about my order — thus alerting me to incorrect information — after ** minutes, it makes no sense to limit any possibility of change to merely half an hour. **I also received two different solutions from two different customer service representatives. One informed me that it is my duty to monitor the order status, call Bloomingdale’s when the order has been shipped, and hope that Bloomingdales will re-route the address to my proper address. Another informed me that Bloomingdales will monitor the order, but that the order will instead be re-routed back to the warehouse and I will never receive my order. These two answers are clearly incompatible with each other. Either one or both representatives were lying to me, or they were incompetent and not knowledgeable regarding order policies. Neither are acceptable standards for customer service. **The end result is that I am now waiting for an order that in all likelihood will never get to me, and I will be monitoring the order status assiduously because I have absolutely no faith in Bloomingdale’s customer service to properly re-route my order, either my my actual address or the warehouse. I fail to understand how an error made by Bloomingdale’s customer service is now my responsibility to rectify by repeatedly calling. I also completely fail to understand why it is possible to re-route the package after shipment, but it is downright impossible to fix new, before it has shipped out of the warehouse. **I was also promised during my last phone call with customer service that a supervisor would call me back within ** minutes. After an hour, the call never came. I then called back customer service, and I was put on indefinite hold. This treatment is unprofessional and condescending.
GetHuman-lytteng did not yet indicate what Bloomingdale's should do to make this right.
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I called customer service again and was able to get a representative who was helpful and attentive.
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