Bloomingdale's Customer Service Issues

I placed an order for the Pixie Espresso Machine by De'Longhi with Aeroccino Milk Frother on 12/5/20 and recently received an email on 12/12/20 stating that my item is out of stock with no estimated delivery date. Nespresso machines have been unavailable since 12/5/20. I could have purchased it elsewhere before being notified of the delay. This order is a Christmas gift, and I have already bought accompanying items. It seems Bloomingdale's prioritized sales over informing me, their customer. The profit was secured, but Christmas is now ruined for my family. While I anticipate an apology, this feels intentional and profit-driven. I expect my order to be fulfilled as promised on 12/5/20. Thank you, R.D.

I want to praise Angela from the Lingerie Department in Chestnut Hill, MA. She epitomizes excellent customer service - attentive, knowledgeable, and patient in helping me find the right product. Even when the item wasn’t in stock, she efficiently placed the order and provided clear details on delivery. Angela's positive and polite attitude truly shines. One suggestion I have is to consider adding a section on the website for compliments alongside complaints; this would be a great addition. Thank you and have a wonderful day!

On July 27, [redacted], I, Katherine Kritikos, placed an order for two Elrene Home Fashions All Seasons Blackout Curtain Panels (52" x 95") under order number [redacted]10. However, upon arrival, I received the wrong curtains. Subsequently, on July 30, I placed another order, order number [redacted]17, for two additional panels, which arrived on August 6 also incorrect. The total should have been four panels. This experience is unusual for me as I have ordered from Bloomingdales before without issue. I expect to receive the correct panels by August 11 via UPS, and I am questioning if these items are available for purchase. I am disappointed by the oversight in shipping the incorrect items and the lack of communication on stock availability. The first order was full price, while the second was 50% off, and I am awaiting any necessary adjustments to be made to my account. I hope this situation will not repeat in the future.

I recently completed a survey after contacting customer service, speaking with Andrew. He was the second representative I talked to and the second phone call. Andrew corrected the name on my Loyalist account from Ino Laurel Hughes to Patricia Hughes. He also provided free shipping and a discount for registering my email. Andrew is an excellent employee, displaying care and knowledge. Unfortunately, I couldn't mention a name on the survey, so I wanted to ensure credit is given to him. His name is Andrew. Thank you, Pat Hughes.

After spending almost $[redacted] on cashmere sweaters from Bloomingdale's website for holiday gifts, I contacted customer service to request gift boxes. Unfortunately, I was told that Bloomingdale's does not provide boxes and was advised to check at a store location, which was discouraging. Despite being a loyal customer for over 50 years, I was surprised by the unfriendly response. With the current challenges due to the pandemic, I understand the situation, but I expected better customer service considering the substantial purchase. Given my reluctance to visit stores in person, I may need to explore other department stores for future purchases. It would have been appreciated if Bloomingdale's could have accommodated my request given my loyalty and concerns about shopping in-store during these times.

I am curious why Bloomingdale's charges for bags. While I understand the importance of conservation, this practice seems out of place for a store like Bloomingdale's. I shopped today and was surprised to be charged 5 cents for a bag at each of the 4 registers I visited. This left a negative impression on me as other stores, such as Nordstrom, Saks, the Gap, and Madewell, do not have this policy. Additionally, I appreciate Bloomingdale's support for Breast Cancer awareness this month, but I felt pressured by two different sales clerks to donate during my visit. I had already made a contribution elsewhere and declined to donate at Bloomingdale's, but I was made to feel uncomfortable and "cheap" by the clerks. Being pressured to donate to charity is not a pleasant experience for any customer. Overall, my shopping experience, despite spending over $[redacted], was unpleasant due to these issues. I would suggest reevaluating the bag charge policy as it doesn't fit the store's image.

Subject: Urgent Follow-Up on Bed Inspection for Kluft Mattress & Box Springs Purchase Recently, Bloomingdale's Bedding & Furniture Customer Service organized an inspection for the Kluft Mattress & Box Springs purchased under Original Sales Check [redacted]8. The inspection occurred on Nov. 6, [redacted], and despite assurances of timely follow-up, no communication has been received within the promised three business days. Repeated attempts to contact customer service have been unsuccessful as the phone line disconnects after the introductory message. Resolution on this matter concerning the premature failure of the $12,[redacted] bed within the warranty period is urgently needed. A prompt update on the status of this investigation would be greatly appreciated. Sincerely, Rowland S. [redacted] St Andrew Ct, Indian Wells, CA 92[redacted] [redacted] Email: [redacted]

I bought a Cuisinart air fryer from Bloomingdale's, which arrived on 8/3. Unfortunately, it stopped working in early November. Despite Bloomingdale's shift in responsibility to the Cuisinart/Conair warranty, I am frustrated by the lack of response. While awaiting a replacement due to sharp edges and difficulty in cleaning, both companies have let me down. Disappointed by Bloomingdale's lack of support and poor communication, I am troubled by Conair's failure to fulfill obligations. I have reached out to Conair multiple times but have not received a satisfactory resolution. Moving forward, I am uncertain of the next steps to take.

I recently purchased a Moncler jacket for my son from Bloomingdale's in Huntington, NY. Upon returning home, his friend pointed out that the jacket might be fake. We contacted the store, and they initially promised to replace it with a genuine one from Moncler. However, after several follow-up calls, they insisted we order a more expensive replacement from their website. This situation has left me feeling upset as a loyal black card member who frequents Bloomingdale's. I trusted their reputation and did not expect to encounter counterfeit items. I am also concerned about Moncler's brand image in this matter.

I bought a pair of FRAME jeans and a FRAME sweater at Bloomingdale's on 59th Street in New York City on November 24, [redacted]. I had them shipped to me in Florida, where I realized they don't fit well. I need to return them by mail since I don't have a local Bloomingdale's store. The register number for my purchase was [redacted]. I checked the website for return instructions but encountered conflicting information regarding in-store purchases being returned by mail. When I called Customer Service at [redacted]-[redacted]-[redacted], they redirected me back to the store. After a lengthy and unproductive phone call with the store, I couldn't get a return shipping label. The items were charged to my Bloomingdale's credit card, ending in 2, with the jeans priced at $[redacted] plus tax and the sweater at $[redacted] plus tax. I would appreciate your help in obtaining a return shipping label.

I am frustrated with the customer service experience I am having. I have been waiting for 90 minutes trying to resolve an issue and have been disconnected twice. I have been put on hold for 20-minute intervals. I have been a loyal customer for years, but I am considering cancelling my card if this issue is not resolved today. I am tired of waiting on the phone only to be told that I do not have an account with Bloomings, and then getting disconnected after being on hold for another 20 minutes.

I visited your White Plains store yesterday during the friends and family event to purchase items that I couldn't find online. Unfortunately, the Men's department had a poor selection, few salespeople were available, and one of the boxes I received was ripped. Despite spending well over the advertised $[redacted], I did not receive any discounts on my purchases. I miss the experience at Lord & Taylor, where luxury meets exceptional service, unlike the disappointing combination of high prices and a discount store atmosphere at your store.

On 3/28/22, I purchased a sweater from Free People only to realize later that the security tag was still attached. Being 87 years old, I lack the time, energy, and funds to deal with such errors. I incurred taxi expenses amounting to around $15 each way to return to the 59 St. store. The security tag failed to trigger the alarm or be removed by the store staff. I don't believe I should bear the cost due to the store's oversight. I contacted Free People, but their response was unsatisfactory. The situation remains unresolved.

Good afternoon, I wanted to provide feedback about my recent order with Bloomingdale's. I bought a Dyptyque candle online and selected next-day shipping through the doordash option. Despite filling in all the details and even adding instructions for the doordash driver, my order was canceled due to verification issues. When I contacted the Customer Protection team for an explanation, I had difficulties getting assistance as they kept asking for a 'reservation number,' which I didn't have. After a frustrating 22-minute call, they were unable to resolve the issue, leading me to cancel the order and seek alternatives elsewhere. The process of verifying information multiple times and the lack of available shipping options made the experience very disappointing. I hope others do not encounter the same frustrations I faced.

I returned a package to Bloomingdales on 6/24, but I haven’t received any update since then. Today, during my attempt to log into my account, I faced the usual issue with access. Despite changing my password frequently, Bloomingdales consistently fails to recognize it, with today being no exception. When I contacted customer service, they informed me that my package was delivered on 7/6, which seems excessively long for a shipment from MN to CT. To my surprise, I learned that it typically takes 11 days for items to sit at the dock before any action is taken, making it almost 25 days without progress or communication. The representative was helpful, but I was astonished to discover that Bloomingdales lacks the capability to notify me when they receive my return and clear my account. The ongoing password issues prevent me from accessing my account and ensuring my Bloomingdale’s credit is zeroed out. It’s frustrating to feel unrecognized as a customer in this process. Thank you for your attention to this matter. - Terry N.