Bloomingdale's Customer Service Issues

I visited your restaurant at Fashion Island two hours ago and inquired about being seated in a shaded area. Unfortunately, the hostess mentioned the shaded area only accommodated four people, but it was just me and my girlfriend. We were seated in a non-shaded area despite my request. Shortly after, another couple arrived, and they were seated at the table I had requested. I felt very uncomfortable sweating excessively during the meal due to the lack of shade. As someone in the retail industry, I believe having a friendly staff is crucial. The treatment we received was disappointing, and I felt it was unfair. Despite this, I still tipped the waitress 25% as I believe in kindness. This experience was truly disappointing.

On July 4, [redacted], I made a purchase at your store with a friend. However, on August 11, [redacted], when I attempted to return a vinyl bag with your logo for my daughter, I encountered issues. The manager, Sherri, stated that they couldn't locate the item on my receipt, despite it being a logo item purchased that same day. She mentioned a possible price increase from $24.99 to $28.99 with a different item number, though this is speculative. I was dismayed by the treatment I received during the return process. Sherri implied that I was at fault, creating an uncomfortable environment in front of other customers. As someone with a background in sales, such conduct was unacceptable to me. My experience prompts me to suggest a reevaluation of your return policy and training for your staff to prioritize respectful customer service. While I appreciate the gesture of a mailed coupon, the negative encounter lingers in my mind. I urge you to review my purchase receipt and consider enhancing service standards for future patrons. Kind regards, Pamela Maher.

I purchased a Brics cabin bag at Bloomingdales in White Plains, NY five years ago. After noticing the trim peeling off within a year, I recently had the bag sent in for repair during a visit to New York from India. Although I provided the proof of purchase and paid $20 for postage, the repair center now claims they can only replace the handle, not the peeling trim. Despite the bag being just within the warranty period, they refuse to exchange it for a similar-priced one. The lack of proper documentation from the Bloomingdales employee who accepted the bag has made it challenging to address this issue with their customer service or the repair center. Disappointed with the service from Brics and Bloomingdales, I am unsure where to turn next and hope for a prompt response to resolve this matter and restore my trust in these companies. Thank you.

I've faced ongoing challenges with my online and loyalist Bloomingdales accounts. Despite making 6-7 calls over 3 weeks, I've been repeatedly transferred, disconnected, and left without a solution. This poor service is unacceptable, and I've wasted hours on the phone. I expect this to be escalated to an executive to address the systemic issues within customer service. As a loyal customer, I'm disappointed by the lack of support. I am urgently requesting the attention of an executive from the online tech support team to resolve this matter promptly. Otherwise, I will have to escalate this further.

I placed an order over the phone on Sunday, November 25, [redacted]. During the call, I confirmed my address and email multiple times. Despite this, the confirmation email I was promised never arrived. Upon checking online with the order number provided, I discovered that my name, email, shipping, and billing addresses were all incorrect. While the payment details were right, the mix-up was inexplicable as the addresses were linked to my account. When I contacted customer service to rectify the error, I was told changes to the order had a 30-minute time limit, even for cancellations. This policy seemed illogical, given the delay in receiving the email confirmation. Furthermore, the conflicting information provided by different representatives regarding re-routing the order was concerning. I am now left uncertain if I will ever receive my order due to Bloomingdale’s customer service mishap. The lack of a follow-up call from a supervisor and unprofessional treatment during subsequent calls only added to my frustration with the situation.

During a recent visit to the Bloomingdale's in Huntington Station, NY, I had a disappointing experience while shopping with my daughter. We found items on a sale rack marked with a sign for an additional 40% off, but none of the selected items were discounted at the register. The cashier and manager were unhelpful, stating that the signage may not always reflect the actual prices. The manager, Mishie, only offered a 10% discount after I mentioned contacting the store via email, which I declined. The interaction left me feeling frustrated and unappreciated as a customer. I believe a $50 gift card would be an appropriate gesture to address the mishandling of the situation.

Dear Sir/Madam, I am writing to address the order#[redacted]74 for the Stone Island joggers in size XL that I placed this Monday. I initially tried to order a similar pair in a different color, but they were sold out before I could complete the purchase. After receiving confirmation of my recent order and being told it was scheduled for expedited shipping, I was pleased with the service provided by Bloomingdales. However, I was disappointed to receive an email stating that the item was out of stock and my order couldn't be fulfilled. Customer Service offered me a discount for a different purchase, which I felt was insufficient given the circumstances. I asked if I could purchase the same joggers in a different color at the discounted price I was initially offered, but my request was denied. As a long-time customer, I believe there could be a more satisfactory resolution to this situation. I hope you can understand my position and help me resolve this matter in a way that leaves me feeling valued as a customer. Thank you for your attention to this issue. Best regards, Ivan C.

To whom it may concern, Today, I was shopping at Bloomingdale's on 59th Street. At around 5:30 pm, I encountered an associate named Devon from the Prada section. When he came up very close behind me, I politely asked him to go around. Instead of complying, he got even closer, waved his hand in my face, and rudely asked if I had a problem. This confrontation escalated as he raised his voice and caused a scene. Despite his unprofessional behavior, when I tried to locate a manager in the department, he continued to dismiss my concerns and speak loudly, repeatedly saying he didn't care about getting a manager. At one point, he even openly called my complaint "bullshit." Regardless of his opinion on the matter, treating customers with such disrespect is unacceptable. This experience was not only embarrassing but highly disappointing. I have never encountered such behavior while shopping elsewhere.

Dear Jean Luc, We had a disappointing experience at Forty Carrots and wanted to share our feedback. As regular customers, we rarely complain about food but felt the need to address our recent visit. Despite enjoying the first few bites of the salmon, the dish turned chewy and unpleasant afterward. When we raised the issue, the greeter summoned the manager, Rick, who unfortunately handled the situation poorly. Rick was unhelpful, argumentative, and lacked professionalism. He accused me of consuming the entire dish, which was not the case as most of it remained uneaten. Additionally, our waitress made multiple errors, such as forgetting water refills and missing extra cranberries in a salad order. The focus of our complaint lies with the food quality and Rick's inadequate response. We were disappointed by the lack of accountability in addressing our concerns. We hope this feedback helps improve the customer experience at your esteemed establishment. Best regards, Corey B. and Jessica R. B.

I had a frustrating experience at the LV White Plains store today. I made a purchase worth $1,[redacted], provided my name and email, and even updated my phone number as per the salesperson's instructions to earn points. However, when I tried to sign in to check my points, I encountered issues with my username. Customer service advised me to change my password but the link didn't arrive in my inbox. Despite trying a different email, I still didn't receive it. I inquired about my loyalist points, only to find out they weren't linked to my purchases and needed a computer to access them. When I asked how to redeem points, I was transferred to multiple departments and faced rude responses. The loyalist specialist didn't offer much help and suggested purchasing more to earn points, which was frustrating. Overall, my experience with Bloomingdales' customer service was disappointing.

I recently received a notice from Bloomingdale's about their upcoming sale, starting on September 30th with early access for top customers. However, I was disappointed to see that the sale dates coincide with Rosh Hashanah, a significant Jewish holiday. As a store with a large presence in NYC, which has a large Jewish population, I believe Bloomingdale's should have been more considerate of their Jewish customers. Although not everyone celebrates these holidays, it's important to show respect. I understand that mistakes can happen, but given the history of the store's founders, I expected better. I felt compelled to share my disappointment and hope that Bloomingdale's will take this feedback seriously. Thank you, KF.

I visited Bloomingdale's at SoNo Mall in Norwalk, CT on 11/30 looking to purchase a Rustic Glitter Star Garland from the Christmas Department. Although the salesperson mentioned there were 12 in stock, the item was not found in the store. I was informed that I'll have to pay for shipping since they couldn't locate it in the back room. I also had a frustrating experience with customer service - after a 15-minute wait, I struggled with language barriers before being directed to email them. I'm puzzled by the lack of service I received both in-store and over the phone. I'm questioning if I still need to pay for shipping, considering the garland was supposed to be available at the store. The salesgirl took my phone number in case the item is found later.

I purchased three sweaters last Wednesday, only to find out later that they had been reduced in price. Following the store's instructions, I returned the sweaters for a store credit. However, the salesperson mistakenly processed my transaction as a return, causing me to lose my $60 promotion card. I have reached out to the store multiple times to rectify the situation but have been unable to speak with anyone. The Loyalists have offered me some bonus points, but I still need assistance with the lost promotion card. The salesperson's error has led to this confusion, as I only intended to receive a refund without returning the items. The sweaters I currently have are the same ones I initially purchased. Your help in resolving this matter would be greatly appreciated.

I recently visited your Orlando store and unfortunately received a damaged piece of clothing. I traveled 1.5 hours from St. Petersburg to the store, making it impossible for me to return the item in person. I have reached out 8 times via phone to get return instructions, but no one has been able to assist me. Additionally, I was overcharged $15 ($50 instead of the marked $35) for an item. As a loyal customer of 25 years, I am deeply disappointed in the lack of customer service I have received. I prefer to speak with someone directly rather than receive an email response. My name is Donna Sutter, and you can reach me at [redacted].

I contacted Bloomingdale's earlier today about my recent order (#[redacted]86) meant as a birthday gift for my brother. Despite paying for shipping and gift wrapping, I received the item in a plain USPS bag without any gift box, wrapping, or included gift note. During my call, I spoke with Sylvia A Bill, whom I wish to address in my complaint. Despite informing her that I go by the name Vivian in English, she insisted on speaking with the cardholder, which is me. I offered to provide any necessary information to prove my identity, but she repeatedly refused to assist me due to the name discrepancy. This encounter left me feeling insulted and very dissatisfied.

I had a frustrating experience trying to return a purchased gift card at the store. The associate I dealt with had difficulty reaching a supervisor and it took 45 minutes to finally speak to a manager. Despite explaining that I see a gift card as merchandise, I was told I couldn't return it by multiple associates. Even when the manager intervened, there was confusion, but eventually, they managed to process the return. The lack of knowledge, training, and professionalism among the staff was evident and made the whole process unnecessarily difficult. It was disappointing and a waste of my time, but in the end, the return was successful.

Subject: Return Shipping Label Needed for Order #[redacted]51 Hello Bloomingdales, I am reaching out to request a return shipping label for Order #[redacted]51. The Size 10 Sequin Multi-Color dress I purchased is darker than expected for my daughter's wedding. I have attempted multiple times to print the return shipping label from your website to no avail. The page keeps spinning and eventually times out without generating the label, both on my iPhone and home computer. Could you please mail me a return shipping label or email it to my work address at [redacted]? Unfortunately, I have been having trouble receiving your emails as they are being filtered into my spam folder, possibly due to my outdated phone. If you could assist me with this, I would greatly appreciate it. You can also provide me with your address, and I will be happy to send the dress back at my expense once I receive the necessary return authorization number. Thank you for your attention to this matter. Sincerely, Maria R. [redacted] Beehive Court Eden Prairie, MN [redacted] Home: [redacted] Work: [redacted]

Hello, I am Elias. My wife faced difficulties while placing an order online for jewelry at a discounted price. We accidentally processed the order twice, resulting in a payment of $[redacted].06 each time. Unfortunately, we missed the sale deadline due to unhelpful and rude customer service representatives who provided unclear explanations of the issue. It was surprising as we have had positive experiences with your in-store sales representatives. I would appreciate it if someone could contact me to resolve this matter promptly. Best regards, Elias

I encountered a frustrating issue while trying to use a 15-digit gift card for my online purchase at Bloomingdale's. Despite being on the phone with customer service for over 1 1/2 hours, I was unable to resolve the problem. The first representative mentioned the gift card had expired 9 days ago and needed approval for an extension from the gift card department. Unfortunately, after being transferred multiple times and struggling to communicate with the agents, I ended up hanging up out of sheer frustration. My loyalty to Bloomingdale's is wavering due to this experience, especially considering the $[redacted] wasted on the gift card. I have been a regular shopper at the Boca Raton and White Plains locations. My name is D. M.-T., and I am a loyalist cardholder.

I placed an order for the Pixie Espresso Machine by De'Longhi with Aeroccino Milk Frother on 12/5/20 and recently received an email on 12/12/20 notifying me that an item is out of stock and the delivery has been delayed without an estimated shipping date. Nespresso machines have been consistently out of stock since my order date, and I could have secured one from a different supplier during this time frame. This purchase was intended as a Christmas gift, and additional items have already been bought for it. It seems that Bloomingdale's chose to wait until the last minute to inform me, after profiting fully from my order, thus impacting my family's holiday. An apology may be forthcoming, but this situation appears deliberate, prioritizing company profits over customer satisfaction during the holiday season. I am expecting an automated response. Thank you. - R. D.