What Do I Do If My Bloomingdale's Gift Card Balance Won't Load?
If you can't get Bloomingdale's gift card balance check tool to load your card's information or display it properly, you may be able to figure out what's going on and fix it yourself. By double checking the gift card number, your internet connection, and so forth, you may be able to quickly and easily fix the problem.
Bloomingdale's makes it easy to see the current balance on your Bloomingdale's gift card with its online balance tool. However, if it can't find your card or show its balance correctly, you have a problem that you need to fix before using that card again. Read on to learn what you need to do.
Double Check the Gift Card Number and Re-Enter It
It's best to try the simplest, most obvious thing first: double checking the gift card number, in case you just entered it incorrectly. You can find it printed on your physical gift card, though you may need to remove a scratch-off tab first. If you have an e-gift card, look in the delivery email.
Check Your Internet Connection
If Bloomingdale's balance tool isn't working at all, your computer's internet connection could be the problem. Check it. If it's still connected, Bloomingdale's server is probably experiencing technical difficulties. Just waiting for a bit will give the company's IT people time to fix it. If they don't, the company might not be aware of the problem. Contact the customer service department to inform it of the problem.
Look for Signs of Theft or Hacking
If you are sure you haven't spent all of the money on the card but the balance tool says that you have, then you may be the victim of a crime. If your gift card is a physical one, check to see if it's gone missing. If it has, somebody may have stolen and used it. All you can do in that case is file a police report, but you'll most likely never get your money back.
If your gift card is an electronic one, check your Bloomingdale's account for records of purchases you didn't make. Change your Bloomingdale's password right away if you find such records. Then file a report with a Bloomingdale's customer service agent. It's best to do so during normal business hours, as you might need to talk to one or more people from other departments.
Contacting Bloomingdale's
If you need help dealing with the problem, you can get it from a Bloomingdale's customer service representative. You can reach one by phone or email.
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