UEM issues

GetHuman3839467's Technical support issue with Blackberry from October 2019

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The issue in GetHuman3839467's own words
Install Blackberry UEM client and access my work emails. ... I have issues with Blackberry UEM Client. I had it working on my iphone ** Pro Max and I changed the pass code from * to * digits which the UEM did not like. It kept saying since "your face id or passcode was changed, please enter your blackberry password". **I had my IT administrator to reactivate my account. They gave me a password to log into the UEM. Everytime, we tried to reinstall the UEM, it did not ask for a user id or password. It went straight to "Compliant" screen. Several IT people looked at my iphone and removed all Blackberry apps and profiles and re-installed UEM but nothing worked out.
I do not know.
I am based in Australia .. Online if possible
At least * years
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Blackberry

Blackberry UEM client for iphone ** Pro Max .. downloaded UEM from App Store
Technical support issue
Reported by GetHuman3839467
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 893 others
0 customers following this
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Timeline

GetHuman3839467 started working on this issue
Oct 28th, 2019 1:30am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 1:12am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:15am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:30am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:30am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:30am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:30am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:30am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:31am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:31am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:31am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:31am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:32am
GetHuman3839467 indicated the issue is not fixed yet.
Nov 1st, 2019 2:32am