This is a letter I am sending Mr. Karp-because of an injustice done to a member of my F...

GetHuman2945305's Banned Account issue with Big Fish Games from May 2019

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The issue in GetHuman2945305's own words
This is a letter I am sending Mr. Karp-because of an injustice done to a member of my Fairway Team.**Dear Mr. Karp,*I hope you take the time to read this letter. I think you should be aware what is going on in Fairway Solitaire. I have never joined a club before but I started playing the game and found it enjoyable. I am semi –retired and I don’t even chat on face book but was chatting with my fellow players on Fairway. Our leader Ber is a nice woman from Ireland and she was not only a good leader but a good person. Family and work had to come first, not that she didn’t want us to do well in the game but wanted us to be happy too. She was retired and really enjoyed the game. I was playing last week and a message popped up calling her a cheater. She was locked out and her name was slander to the other members of the club. She was naturally upset and wrote an email to customer service. I have part of the letter she wrote I got it off of facebook chat. She is welled liked on that site and they wanted to know what happened. I am sending part of the letter where she wrote she had to set up two accounts in order to play on both her phone and ipad and Fairway knew about this because she emailed them last year. I also sent a copy of the letter they sent her where they were looking into the matter. And the final letter which I can tell is a cut and paste respond to just get rid of someone. You slander a person name and send a respond like the one she received in respond to her complain. I think it is terrible. She probably would not want to come back to the club The Mansion (it is now called Ber’s Mansion as a tribute to her) at this point but at the very least I think she is owed an apology. I know I will probably being leaving, all the fun has seemed to go out of the game. Your customer service did her an injustice.*Thanking you in advanced,*Marianne Riedel******@***.com**** ***-*****I can't send you the letter and screen shot here but i can email it.

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Big Fish Games

Banned Account issue
Reported by GetHuman2945305
May 18th, 2019 - 4 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 929 others
0 customers following this


GetHuman2945305 started working on this issue
May 18th, 2019 3:54pm