I've been trying to contact customer service regarding a purchase with no success!. I’v...

GetHuman-ginobaio's customer service issue with Bidz.com from January 2019

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I've been trying to contact customer service regarding a purchase with no success!. I’ve checked my billing address on your site and ITS CORRECT!! I don’t see what the problem is! I’ve changed my address within the last year but have changed all my accounts to my new address which is the billing address you have! Please explain what the problem is as I haven’t had any difficulties with other companies!*Regards*Gerlando Baio***On ** January **** at **:**:**, Sharon Biel (*****@***.com) wrote:**Dear Gerlando**First of all, we would like to express our most sincere and unreserved apologies for the following. **We are truly sorry as we aren't able to issue the refund back to your card, our payment processor decided to terminate our account and we no longer have access to process any refunds. We ask that you please contact your Credit Card Company or Bank and request a refund*dispute for your original payment. We will support you and provide any documentation you may need to receive your refund swiftly. We completely understand how frustrating this situation is for you.**Again, we're very sorry for not being able to be more helpful here but rests assure we will provide all assistance to your financial institution for your immediate refund. **We appreciate your patronage and Thank you for your understanding.**Sincerely,**Bidz Customer Service Team*****On Thu, Dec **, **** at *:** AM , Customer Service ******@***.com* wrote:* *Dear Gerlando,* *Thank you for your payment for sales order ********* * *At this time, your order has been placed on hold by our address verification system. Unfortunately, we were unable to verify the billing address you've provided.* *The reason our system cannot verify your billing address is most likely caused by the fact that your credit card institution does not have the billing address provided. In order to prevent you and Bidz.com from becoming victims of credit card fraud, we will only ship orders with confirmed billing addresses.* *To establish you as the cardholder and to confirm your billing information please provide us a copy of your government issued ID and credit card photos, block middle * card numbers. We just need the first and last four digits to be displayed.* *Once the information is verified, we will resume processing your order.* *Please let us know if you have any other questions.* *Thank you,*Lindsey*Fraud Prevention Team
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Customer service issue
Reported by GetHuman-ginobaio
Jan 25th, 2019 - 8 mons ago
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Billing address
Email address on the account (if applicable)
GetHuman-ginobaio started working on this issue
Jan 25th 9:53am