After downloading the March **, **** update I was able to play for a few hours. When I...

GetHuman-shinedu's customer service issue with Bethesda from March 2019

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The issue in GetHuman-shinedu's own words
After downloading the March **, **** update I was able to play for a few hours. When I logged out and tried to log in my primary character (level *** used since the beta test) was unable to connect to server. The game acts like it wants to load me in but then says disconnected from server. My low lever character who I created to hold junk (my primary character is a crafts man) could load in but not my primary character. I've contacted tech support twice. I've contacted Zenimax. While my "ticket" has been upgraded to the next level, nothing they have suggested to fix the problem has worked. I even uninstalled and reinstalled the game which took * hours to complete. When I asked in an email to tech support what happens if they can not resolve the issue, I did not receive a reply. When I asked the same question to Zenimax customer service live human being, they had no response either. I have over *** hours on this one character. I've played by their rules, put up with glitches, broken quests, pvp players who can kill even when you're on pacifist and the whole host of issues this game has had. I am not willing to repeat this adventure with a new character, besides, who would want to invest another *** hours in a game that's broken? Not to mention the cost of purchasing plans and recipes has increased substantially. Add into the equation the items I've purchased from the atom store and the **** accumulated atom points my primary character has I would never be able to rebuild my primary character.

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Customer service issue
Reported by GetHuman-shinedu
Mar 14th, 2019 - 3 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 588 others
0 customers following this


GetHuman-shinedu started working on this issue
Mar 14th, 2019 4:39pm