I'm trying to change the email address associated with my Bethesda.net account as I no...
GetHuman1688966's customer service issue with Bethesda from December 2018
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The issue in GetHuman1688966's own words
I'm trying to change the email address associated with my Bethesda.net account as I no longer have that email. I try to change it in the accounts page but it asks me the security question "What is your favorite game?", however I don't remember what this could be and all my guesses are incorrect. I have no problem logging in to Bethesda.net as I remember my username*password. Can I get someone to help me change my email please?
GetHuman1688966 did not yet indicate what Bethesda should do to make this right.
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How GetHuman1688966 fixed the problem
I finally had to guess the answer to my Bethesda.net security question, after ** tries. I changed it myself, no help from Bethesda at all. There customer support consists of a spruced up FAQ with quick links. No support phone number or email. No live chat. For a AAA game company they really lowered the bar on customer support.
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