I'm trying to change the email address associated with my Bethesda.net account as I no...

GetHuman1688966's customer service issue with Bethesda from December 2018

Help with my Bethesda issue
The issue in GetHuman1688966's own words
I'm trying to change the email address associated with my Bethesda.net account as I no longer have that email. I try to change it in the accounts page but it asks me the security question "What is your favorite game?", however I don't remember what this could be and all my guesses are incorrect. I have no problem logging in to Bethesda.net as I remember my username*password. Can I get someone to help me change my email please?
GetHuman1688966 did not yet indicate what Bethesda should do to make this right.
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How GetHuman1688966 fixed the problem
I finally had to guess the answer to my Bethesda.net security question, after ** tries. I changed it myself, no help from Bethesda at all. There customer support consists of a spruced up FAQ with quick links. No support phone number or email. No live chat. For a AAA game company they really lowered the bar on customer support.
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Customer service issue
Reported by GetHuman1688966
Dec 4th, 2018 - a mon ago
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GetHuman1688966 shared how to fix
Seen by 10 customers so far
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Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address
GetHuman1688966 started working on this issue
Dec 4th, 2018 6:20pm
GetHuman1688966 confirmed the issue is fixed. Hooray!
Dec 4th, 2018 6:37pm