Can't login, change password, access HELP

GetHuman-wulfwalk's customer service issue with Bethesda from October 2018

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Help with my Bethesda issue
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The issue in GetHuman-wulfwalk's own words
Login to redeem fallout ** codes. ... Cannot complete login. email address recognized, but password is not. I then it an email saying account creation was successful and to verify account. I have attempted this * times! Was not successful yet. Don't understand what failure point is. I get email from bethesda often, have made purchases in last month. I want to redeem the codes for fallout **. Won't allow me to create a new account either. The store email*login works fine. HELP!! Requested change in password from bethesda, got email with instructions, followed to end, seemed to work but then red box appears saying "something went wrong, please try again" I have completely repeated the process using the same information which appears to be accepted and then the red box stating "something went wrong..."

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Customer service issue
Reported by GetHuman-wulfwalk
Oct 14th, 2018 - 4 years ago
Seen by 60 customers so far
Similar issue to 121 others
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GetHuman-wulfwalk started working on this issue
Oct 14th, 2018 1:23am
GetHuman-wulfwalk indicated the issue is not fixed yet.
Oct 14th, 2018 1:32am