On ********** I went the the Benton Harbor, MI Best Buy to purchase a Note ** for Veriz...

GetHuman-janjean's customer service issue with Best Buy from November 2019

Help with my Best Buy issue
The issue in GetHuman-janjean's own words
On ********** I went the the Benton Harbor, MI Best Buy to purchase a Note ** for Verizon. I explained to the associate that I had ordered a case that was being delivered Friday, *****. While purchasing the phone I asked the associate for a screen protector. He said that it would cost an additional $*-* to install it. He also said that with the Note ** screen, I would not need a screen protector as it is crack and scratch resistant. I followed his advice and waited for the data transfer. He discussed the restocking fee if I chose to exchange or return the phone. My new case has been delivered but there are little light scratches on the screen. I noticed these yesterday (Thanksgiving) I am so upset. I could not wait to purchase this new phone and wanted the screen protector but was talked out of it. I have not dropped or been careless with the phone. These small scratches seem to be from putting the phone in my pocket. What can I do? This is a very expensive phone and it is already damaged. Can I return it? Pay the restocking fee and get it exchanged? Please help.

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Best Buy

Customer service issue
Reported by GetHuman-janjean
Nov 29th, 2019 - 2 years ago
Fixed
Seen by 26 customers so far
Similar issue to 4358 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman-janjean started working on this issue
Nov 29th, 2019 5:50pm
GetHuman-janjean confirmed the issue is fixed. Hooray!
Nov 29th, 2019 6:13pm