No description that showed my TV was recycled. Due to a faulty leg on the TV it tipped over and now the screen is cracked

GetHuman-suesup's customer service issue with Best Buy from September 2019

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The issue in GetHuman-suesup's own words
Get this tv replaced or get credit for a new tv ... Please refer to this order number Order Number:BBY**-************. When I bought this TV I did not realize it was refurbished As I saw nothing in the description.I gave it to my grandson for a birthday present. Apparently the leg was loose on it and the TV tipped over and the screen cracked. When my daughter looked at it the TV it said “recycle” On the back of the tv. Had I known it was recycled I would have bought a different new TV for the same money. How can this Situation be fixed? As I went back over the description again and I didn’t see recycled anywhere. Please advise as soon as possible and thanks for the assistance
I didn’t see It’s a recycled tv In the description just thought it was one of the best buys good deals
I would like a replacement or a credit so that I can put some money towards a new TV
In the description just thought it was one of the best buys good deals
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Best Buy

No description that showed my TV was recycled. Due to a faulty leg on the TV it tipped over and now the screen is cracked
Customer service issue
Reported by GetHuman-suesup
Sep 23rd, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 14486 others
0 customers following this

Timeline

GetHuman-suesup started working on this issue
Sep 23rd, 2019 2:25pm
GetHuman-suesup indicated the issue is not fixed yet.
Sep 27th, 2019 6:49pm

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