Best Buy Customer Service Issues

I have been receiving calls and statements from Citibank and Best Buy regarding a credit card bill. Despite returning a cell phone I purchased in New York due to poor service, I am being contacted about this issue. I never activated the credit card and have never used it for any purchases at Best Buy. The automated calls have become overwhelming, even coming in as early as 5 a.m. I have tried numerous times to reach a real person to no avail. I am concerned about this affecting my credit score and I believe I should not be responsible for any charges. Your prompt attention to this matter would be greatly appreciated. Thank you.

I pre-ordered the game "Dead or Alive 6," with an expected pre-order bonus code for in-game content. On March 1st, the game was released, and I acquired it on March 2nd. Unfortunately, I have not yet received the promised bonus content. I contacted customer service at the store where I made the purchase, and they informed me that the bonus code should have been emailed to me shortly after I picked up the game. Despite this, I have not received the email. It appears that many others who pre-ordered at Best Buy are encountering the same issue. Though the developer assured that all pre-order copies include this bonus DLC, some customers claim it was missing. I am hoping to receive my bonus code as expected. Thank you.

Hello, I recently visited your Concord NH store with a Splash HITCASE I purchased on 2/17/19. I am dissatisfied because it leaked during use. Despite being informed that returns were not accepted after 14 days, the staff kindly directed me to the manufacturer. Upon contacting them, they could only offer a replacement. The product is challenging to use, open, and the O ring came off while I extracted my phone. I simply wish to return it and explore alternative options like an underwater camera or Go-Pro. We've appreciated the excellent customer service from Best Buy over the years and seek your guidance on this matter. Thank you. Amy B.

I placed an order for a dryer and scheduled a delivery. I took time off work and waited, but my delivery was canceled because one of the delivery guys didn't have a valid form of ID for the military base. A note was added to my account requiring valid ID for the next delivery. On the rescheduled day, again a delivery guy had no valid ID, leading to another postponement. I now have to rearrange for tomorrow and take another day off. It's frustrating to face the same issue twice. I contacted corporate, but all they can do is reschedule for the next day and add another note. I'm puzzled by the repeated problem of delivery staff not having proper ID. How many of your delivery personnel are lacking valid forms of ID?

I brought my computer to Best Buy Geek Squad on February 14th. The representative informed me that I needed to purchase a 1-year service agreement for them to proceed with the repairs. In addition to this, I was required to accept the Webroot security system for $19 and ended up buying an external hard drive as well, following their recommendation. My total bill amounted to $[redacted]. When I picked up my computer upon their call, I was disappointed to find that the hard drive was not installed and my [redacted] Office program was missing. Attempts to contact them were unsuccessful as lengthy holds and unresponsive emails persisted. Frustrated with the lack of service, I canceled the Service Agreement on February 19th and have requested a refund to my Visa card through email without any reply. The cancellation confirmation details are as follows: CANCELATION DETAILS Best Buy Total Tech Support Yearly Subscription Member Number: BBYTTS[redacted][redacted] Cancelation Date: 02/19/[redacted] I am seeking a prompt refund resolution.

On February 18th, I bought a phone that turned out to be faulty. Shortly after, my mother-in-law fell ill in another state, and sadly, she passed away. When I tried to return the phone at the Glen Burnie Best Buy in Maryland, the manager, Terence H., was incredibly disrespectful. Despite explaining my situation, he refused the return, was rude, and even resorted to harassing me after I left the store. He failed to assist me properly and instead caused unnecessary distress. I had to contact Verizon to resolve the issue, which should have been handled by Best Buy. Terence's behavior was unprofessional, and I feel mistreated as a loyal customer who recently made several purchases. His actions were unacceptable, and I hope that a higher-level manager addresses this situation promptly.

I visited my local Best Buy on Sunday to purchase a Pixel 3 phone through Verizon. They were out of stock in-store, so I ordered online to secure the promotion. My wife got the pink one, and I ordered the black since the white was listed as coming soon. I received my black phone on Tuesday, but now I see the white ones are shipping soon. Can I exchange my black Verizon Pixel 3 for a white one, considering I activated it and the sale has ended? My order number is #BBY01-[redacted]92.

I have reached out to Samsung through Facebook and Twitter but have not received a response yet. I preordered a Samsung Galaxy S10+ in white at the Chesapeake Square location ([redacted]) in Chesapeake, VA. The representative scheduled a pickup appointment for me today at 10 a.m., which was confirmed yesterday. Unfortunately, when I arrived at the store, I was informed that my phone is not available and they have no estimated time of arrival. This situation has left me feeling very disappointed, especially considering I took time off work for this. I am concerned about not being able to activate my phone to redeem the Samsung buds as well. I inquired about picking up an available phone without the preorder for the trade-in value, but was told it wasn't possible by the store representative. However, after returning to work, I noticed the promotion is still ongoing. Can you please assist me with this issue? My reservation number is [redacted][redacted].

Regarding Order Number: [redacted] for 8 p.m. on March 8, [redacted]. I would appreciate an email follow-up on Monday. There was a concerning incident with Kelvin, a manager at the 62nd St. location, who displayed rude and inappropriate behavior. The incident involved a same-day order placed between 3:45 p.m. and 4:15 p.m. on March 8, [redacted]. Later that day around 7:30 p.m., my bank noted a discrepancy in the order processing causing a delay in the same-day pickup. Kelvin's behavior on March 8, [redacted], at 8:00 p.m. was unprofessional and included racist remarks. I believe this issue needs to be addressed promptly.

Regarding Order #[redacted]60, I experienced unsettling behavior from employees, including security staff at the Best Buy store on 62nd Street. I observed incidents of theft, harassment, and stalking. One individual, Kelvin, who claimed to be a manager, was particularly rude and engaged in racist misconduct. This unacceptable behavior took place at the 62nd St. store in New York, NY on 3/8/19.

I have faced a lot of issues with this return process. The company should improve their services. I found out that the phone I am supposed to send back should be sent in by Best Buy, and the employee didn't even inspect the phone I handed in for the Galaxy. They haven't processed my Galaxy purchase and seem unfamiliar with the $[redacted] phone exchange. Moreover, the employee wasn't supposed to provide a new phone discount without receiving the old phone or deactivating it. I ended up with a Galaxy at a much lower price than they realized, even though it's not in good condition. I have restricted access to my account now as this entire experience has been chaotic. There are serious training and service issues at the Glen Burnie phone department.

I need assistance with installing my new computer with a new SSD at the Plymouth Meeting, PA store today. Can I schedule an appointment? I've already contacted them and obtained the required SSD card along with information about the charges. I also have the software package included in the order, as shown in the original bill, but I've been unsuccessful in installing it despite following the instructions. I would appreciate it if they could assist with the software installation.

I wanted to purchase and have a product from your store installed. When I called, I was directed to the wrong department and left on hold for an extended period. After multiple attempts and being hung up on by Natasha or Naomi, I asked for a manager but none was available. I was then advised to contact the geek squad, but after more hold time, I gave up without getting the information I needed. The customer service I received was truly the worst I have ever experienced. I will never buy or have anything installed by Best Buy again. I plan to share my negative experience on social media to alert others. I am astounded that such poor service is allowed to continue. - Ron Lammi

I placed an order for an Apple iPad on March 6th with two-day shipping for delivery on March 8th. According to UPS tracking, it's still showing an expected delivery date of March 8th with the latest status as "Label created." After contacting customer service, they informed me that the order got lost in transit and offered a replacement. However, the call disconnected before confirming the replacement. I'm eager to receive my iPad promptly. Spending over $[redacted] on this order, I expect a better service than what I've experienced.

Subject: Sponsorship Opportunity for International Nowruz Day Celebration Dear Best Buy, I am writing on behalf of the Iranian Art and Cultural Society of Ottawa (PACSO) regarding our upcoming event, the Celebration of International Nowruz Day on March 24th, [redacted], in Ottawa. We are extending an invitation for your esteemed company to become a sponsor of the event by advertising for CAN$[redacted] for a month. In exchange, your company’s logo will be prominently displayed on our website and Facebook page for a year. For more details or to express interest, please feel free to contact us at [redacted] or [redacted] Warm regards, Iraj Sedghi PACSO Inspector

I bought a $[redacted] gift card online, but it shows as invalid when checked. However, when I call, it confirms the card's validity and the purchase details. I need this discrepancy fixed as the card recipient believes it's invalid. I've contacted customer service several times, but I either get stuck in an endless loop of recordings or get disconnected. Can someone please assist me with this issue? Thank you.

The customer service from Best Buy online is non-existent. They redirect you to either overseas support or the third-party seller who provided the device. I bought a computer almost 3 months ago from Best Buy online, but I'm still struggling to resolve the problem of receiving faulty computers. It's disappointing how Best Buy seems disconnected from the customer and backs sketchy third-party sellers like JemJem, who is not an authorized Apple reseller. This is the company Best Buy refers you to after purchasing a computer.

I am writing to address a delay in my payment due to work commitments that prevented me from depositing funds on time. I have been a loyal customer and have accrued substantial interest on my credit card due to late payments on purchased items, resulting in paying thousands more than necessary. During a recent call with a representative, I politely requested if the late fee could be reversed given the new year and my challenging circumstances. Many companies are accommodating in such situations, and I hope for similar understanding from your end to avoid any negative impact on my credit. It would be greatly appreciated if you could assist with this matter. The last four digits of my account are [redacted]. Thank you, D.

I bought a Kindle Fire 8 last year, but it became very slow over time, even after returning it in January [redacted]. I always opt for the replacement warranty at Best Buy. I returned the Kindle and paid $25 for a new replacement warranty, but the new device is still slow with touch screen issues. I tried to exchange it for the 36 GB version, which the store doesn't carry, so I had to pay another $25 to replace it again. I feel this is unfair as the Kindle only costs $75, and I've paid for the warranty three times now. I've been a loyal customer, purchasing all my electronics from Best Buy, but this experience has disappointed me. I believe the replacement warranty's cost should be prorated for returned products. I've spent a significant amount at your store, but I feel undervalued as a customer. This situation has made me reconsider where I shop for electronics in the future.

I had a terrible experience with an online order at Best Buy. Despite living close to a store and trying to support them in-person, I placed an order on their website for pickup within an hour. I used a Best Buy gift card and my credit card for payment. When I arrived at the store, they couldn't find my order, and my confirmation email hadn't arrived. I waited for hours, then called Geek Squad to resolve a gift card verification issue. Even after the problem was fixed, the store still couldn't locate my order before closing. In the end, I canceled the order due to the hassles, reconsidering my support for Best Buy. The inability of store managers to access online orders was disappointing, causing them to lose a $[redacted] laptop sale. I hope they improve their systems to prevent such mishaps in the future. - John S.