I brought my Acer computer to Geek Squad at Best Buy *****, **** E. Sam Houston Pkwy N...

GetHuman2344339's customer service issue with Best Buy from March 2019

5 views | 8451 similar | 0 following
Help with my Best Buy issue
Try having Best Buy call you again?
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman2344339's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2344339 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman2344339's own words
I brought my Acer computer to Geek Squad at Best Buy *****, **** E. Sam Houston Pkwy N, Houston, Tx ***** on *******. We couldn't access the internet on this computer. I was informed by your professional that I needed to *) purchase a WiFi Extender & *) contact my internet provider about our router connection. I did both at the suggestion of your professional. It did not help. I spoke to a salesman on ******* & he suggested that I return the Net Gear EX**** AC*** Extender & buy a router. I returned to the store to return the extender but was told that the return policy was ** days. The Geek Squad Mrg - David Carbello refused to allow me to return the item in the amount of $**.**. I relied on your professional to make suggestions as to item(s) that I needed to correct my problem. I am not satisfied with the response that I received from Mr. Carrillo. This has also affected the The Ring that I purchased which is causing delayed responses. Will you please resolve this issue immediately. Thank you. Shelia Mitchell ***-***-*****I would like to return this item & purchase a router.

GetHuman2344339 did not yet indicate what Best Buy should do to make this right.

How GetHuman2344339 fixed the problem

We are waiting for GetHuman2344339 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2344339 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman2344339
Mar 1st, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 8451 others
0 customers following this

Timeline

GetHuman2344339 started working on this issue
Mar 1st, 2019 4:33am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies