I brought my Acer computer to Geek Squad at Best Buy *****, **** E. Sam Houston Pkwy N...

GetHuman2344339's customer service issue with Best Buy from March 2019

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The issue in GetHuman2344339's own words
I brought my Acer computer to Geek Squad at Best Buy *****, **** E. Sam Houston Pkwy N, Houston, Tx ***** on *******. We couldn't access the internet on this computer. I was informed by your professional that I needed to *) purchase a WiFi Extender & *) contact my internet provider about our router connection. I did both at the suggestion of your professional. It did not help. I spoke to a salesman on ******* & he suggested that I return the Net Gear EX**** AC*** Extender & buy a router. I returned to the store to return the extender but was told that the return policy was ** days. The Geek Squad Mrg - David Carbello refused to allow me to return the item in the amount of $**.**. I relied on your professional to make suggestions as to item(s) that I needed to correct my problem. I am not satisfied with the response that I received from Mr. Carrillo. This has also affected the The Ring that I purchased which is causing delayed responses. Will you please resolve this issue immediately. Thank you. Shelia Mitchell ***-***-*****I would like to return this item & purchase a router.

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Best Buy

Customer service issue
Reported by GetHuman2344339
Mar 1st, 2019 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 8451 others
0 customers following this


GetHuman2344339 started working on this issue
Mar 1st, 2019 4:33am