Dear Best Buy Corporate:**I went to the Best Buy store in Goleta, California, to purcha...

GetHuman2087704's customer service issue with Best Buy from February 2019

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The issue in GetHuman2087704's own words
Dear Best Buy Corporate:**I went to the Best Buy store in Goleta, California, to purchase a Samsung **" TV. I was told by two sales persons that if I applied for a Best Buy Credit Card, I would receive a **% discount on my first purchase which was the TV. I returned the next day and went to Customer Service to verify that I would receive **% on the TV the same day I applied for the card. The person at the Customer Service desk was Sammy Gonzalaz. I applied and was accepted with a $*,*** credit line. I asked him how I could get the **% credit off my purchase before I received the card. He said that the TV Sales Department has my code, and I could purchase it that same day. After my purchase I was told by the TV salesman that It would appear on my card when I received it in the mail. I received my Best Buy credit card today. I called the number on the back, and was informed that I would receive reward points in a few days* however, I could not use the l*% on my first purchase, which was the Samsung TV. The brochure clearly states, "Apply today and get **% back in rewards your first day of purchases when approved for a Best Buy credit card". I was approved for $*,***. I counted on the **% ($**.**) for the TV for my first purchase immediately after I was approved. *I believe this is false, or misleading information given to me by Best Buy Customer Service, as well as written on the brochures that were given to me. I asked the TV Department salesman why I was given false information, and he said the Customer Service guy was "new". I had even called to make sure I would receive the **% that same day. This is false and ambiguous advertising, and it is definitely a bad experience for me. I am requesting that you make it right in some manner. The amount of the Samsung NU******** Series TV was $***.**. I counted on receiving the $**.** credit on the Best Buy credit card to pay off the balance. **My phone number is: ***-***-***-****. I would appreciate your assistance with this matter.**Sincerely,*Christa Lyons***** Calle Reina*Santa Barbara, CA *****

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Best Buy

Customer service issue
Reported by GetHuman2087704
Feb 1st, 2019 - 4 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 7800 others
0 customers following this


GetHuman2087704 started working on this issue
Feb 1st, 2019 1:00am