Dear Best Buy Corporate:**I went to the Best Buy store in Goleta, California, to purcha...
GetHuman2087704's customer service issue with Best Buy from February 2019
20 views | 7800 similar | 0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman2087704 to get a Best Buy rep on the line!
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman2087704's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2087704 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman2087704's own words
Dear Best Buy Corporate:**I went to the Best Buy store in Goleta, California, to purchase a Samsung **" TV. I was told by two sales persons that if I applied for a Best Buy Credit Card, I would receive a **% discount on my first purchase which was the TV. I returned the next day and went to Customer Service to verify that I would receive **% on the TV the same day I applied for the card. The person at the Customer Service desk was Sammy Gonzalaz. I applied and was accepted with a $*,*** credit line. I asked him how I could get the **% credit off my purchase before I received the card. He said that the TV Sales Department has my code, and I could purchase it that same day. After my purchase I was told by the TV salesman that It would appear on my card when I received it in the mail. I received my Best Buy credit card today. I called the number on the back, and was informed that I would receive reward points in a few days* however, I could not use the l*% on my first purchase, which was the Samsung TV. The brochure clearly states, "Apply today and get **% back in rewards your first day of purchases when approved for a Best Buy credit card". I was approved for $*,***. I counted on the **% ($**.**) for the TV for my first purchase immediately after I was approved. *I believe this is false, or misleading information given to me by Best Buy Customer Service, as well as written on the brochures that were given to me. I asked the TV Department salesman why I was given false information, and he said the Customer Service guy was "new". I had even called to make sure I would receive the **% that same day. This is false and ambiguous advertising, and it is definitely a bad experience for me. I am requesting that you make it right in some manner. The amount of the Samsung NU******** Series TV was $***.**. I counted on receiving the $**.** credit on the Best Buy credit card to pay off the balance. **My phone number is: ***-***-***-****. I would appreciate your assistance with this matter.**Sincerely,*Christa Lyons***** Calle Reina*Santa Barbara, CA *****
GetHuman2087704 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman2087704 fixed the problem
We are waiting for GetHuman2087704 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.
Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians