In September I bought a dishwasher from Best Buy and paid for BB installation. On Dece...

GetHuman-rziemba's customer service issue with Best Buy from January 2019

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The issue in GetHuman-rziemba's own words
In September I bought a dishwasher from Best Buy and paid for BB installation. On December ** my wife noticed a puddle of water coming from under the dishwasher. Best Buy did not return her calls for three days so we called our plumber who fixed the problem and diagnosed the leak as a faulty installation from BB. We have substantial floor, ceiling and wall damage. On December ** I visited the Auburn Hills MI BB store, was given a claim number and I was told a representative from Sedgwick would call AND email me within ** hours. It's been * weeks and I have received no call or email. I have called three times to Sedgwick with no returned calls. BB Forums confirm Sedgwick is a joke of a company filled with incompetence and causes collateral damage to the Best Buy reputation. I have made no less than six phone calls on this matter and talked to at least a dozen Best Buy employees and am no closer to resolution. Roger Ziemba ***-***-****. *****@***.com Please help.
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Best Buy

Customer service issue
Reported by GetHuman-rziemba
Jan 15th, 2019 - a mon ago
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Jan 15th 6:05pm