On ********* I placed Best Buy on line order ************* for Samsung refrigerator SK...

GetHuman1944823's customer service issue with Best Buy from January 2019

11 views
 | 
7144 similar
 | 
0 following
Help with my Best Buy issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Best Buy help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman1944823's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1944823 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman1944823's own words
On ********* I placed Best Buy on line order ************* for Samsung refrigerator SKU ******** to deliver ******** & expected to also receive the Best Buy web site promotional offer for free Samsung- POWERbot R**** App Controlled Robot Vacuum, a $***.** value. However, the promotional item did not appear on my order.**Subsequent calls to Best Buy Customer Service on ********* say they cannot see the promotional offer on their screens, although I can see it on their web site using my computer. They made a note on my order that i inquired about the missing offer on *********. ** I would like to add this promotional offer to my order with no price change.
GetHuman1944823 did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman1944823 fixed the problem
We are waiting for GetHuman1944823 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
How do I get Geek Squad support from Best Buy?How do I return something to Best Buy?
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1944823 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman1944823
Jan 11th, 2019 - 9 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 11 customers so far
Similar issue to 7144 others
0 customers following this
Follow this issue to see how it gets fixed