On ********* I placed Best Buy on line order ************* for Samsung refrigerator SK...

GetHuman1944823's customer service issue with Best Buy from January 2019

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The issue in GetHuman1944823's own words
On ********* I placed Best Buy on line order ************* for Samsung refrigerator SKU ******** to deliver ******** & expected to also receive the Best Buy web site promotional offer for free Samsung- POWERbot R**** App Controlled Robot Vacuum, a $***.** value. However, the promotional item did not appear on my order.**Subsequent calls to Best Buy Customer Service on ********* say they cannot see the promotional offer on their screens, although I can see it on their web site using my computer. They made a note on my order that i inquired about the missing offer on *********. ** I would like to add this promotional offer to my order with no price change.
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Best Buy

Customer service issue
Reported by GetHuman1944823
Jan 11th, 2019 - 9 mons ago
I have an issue with Best Buy too
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Seen by 11 customers so far
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