I had a bad experience with Best Buy Geek Squad chat on ***. The agent was Shane. I am...

GetHuman-brucatoa's customer service issue with Best Buy from January 2019

4 views
 | 
7131 similar
 | 
0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-brucatoa to get a Best Buy rep on the line!
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-brucatoa's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-brucatoa may need:
Order number, Billing address, Email address on the order, and Phone number on the order
The issue in GetHuman-brucatoa's own words
I had a bad experience with Best Buy Geek Squad chat on ***. The agent was Shane. I am having trouble with the mail application on my MacBook Pro. The agent asked if I had tried a restart. I said yes. He then said I should reload the application. This was after no other questions or suggestions. I am retired after ** years in the IT department of Liberty Mutual. I am fairly knowledgeable regarding computers. I also know when I am speaking with someone who is clueless and just working off of a script. It must be poorly written. Guess I'll have to bring my computer into a Best Buy store for service.
GetHuman-brucatoa did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-brucatoa fixed the problem
We are waiting for GetHuman-brucatoa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-brucatoa fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-brucatoa
Jan 11th, 2019 - 6 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 4 customers so far
Similar issue to 7131 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-brucatoa started working on this issue
Jan 11th 12:03am