I had a bad experience with Best Buy Geek Squad chat on ***. The agent was Shane. I am...

GetHuman-brucatoa's customer service issue with Best Buy from January 2019

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The issue in GetHuman-brucatoa's own words
I had a bad experience with Best Buy Geek Squad chat on ***. The agent was Shane. I am having trouble with the mail application on my MacBook Pro. The agent asked if I had tried a restart. I said yes. He then said I should reload the application. This was after no other questions or suggestions. I am retired after ** years in the IT department of Liberty Mutual. I am fairly knowledgeable regarding computers. I also know when I am speaking with someone who is clueless and just working off of a script. It must be poorly written. Guess I'll have to bring my computer into a Best Buy store for service.
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Best Buy

Customer service issue
Reported by GetHuman-brucatoa
Jan 11th, 2019 - 6 mons ago
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GetHuman-brucatoa started working on this issue
Jan 11th 12:03am