I ordered an LG Oled **’ tv, a sound bar, and a whirlpool appliance package on the **st...

GetHuman1771604's customer service issue with Best Buy from December 2018

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The issue in GetHuman1771604's own words
Get my house ready for Christmas. ... I ordered an LG Oled **’ tv, a sound bar, and a whirlpool appliance package on the **st of November. It was all scheduled to be delivered and installed November **th. *The tv was installed on the **th but I was informed the sound bar wasn’t rung up for installation, no biggie I did it.*The appliance delivery and installation was canceled the night before and rescheduled for ***** but that didn’t work for me so I moved it to *****. I received confirmation emails for both delivery and installation. I can forward them upon request. Uponthe delivery of my appliances I find out no installation is scheduled. The store canceled it without notifying me. After spending literally hours on the phone I have an appointment Thursday morning to install my appliances. I have a refrigerator in front of my brand new tv. A dishwasher blocking my dishwasher and an oven boxing in my kitchen table. Then I find out from the store they might have an issue but they don’t know they’ll get back to me. My Christmas is now up in the air, I have spent my entire morning crying in worry and I don’t know what to do.
This is ver trumatic.
I want everything installed today. As it was supposed to be.
I bought all my appliances for my last house here, all of my computers for my son and I and all of my camera gear. As well as nick nacks. I am shopping for another new computer right now.
Called everyone at all the numbers I could find. Trying to hire someone more relyable.
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Best Buy

All of them
Customer service issue
Reported by GetHuman1771604
Dec 16th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 6093 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman1771604 started working on this issue
Dec 16th, 2018 5:42pm
GetHuman1771604 shared this issue with friends on Facebook
Dec 16th, 2018 5:54pm
GetHuman1771604 shared this issue with friends on Facebook
Dec 16th, 2018 5:57pm

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