Im hoping you can help me or give me the best advice you can to proceed in solving my p...
GetHuman1697193's customer service issue with Best Buy from December 2018
Help with my Best Buy issue
The issue in GetHuman1697193's own words
I want to get the product i ordered at the price i ordered it ... Im hoping you can help me or give me the best advice you can to proceed in solving my problem.* I purchased online a Nest E thermostat and a ring doorbell * on ***** with the promotion of a free echo dot. Order number is BBY**-************.**On ***** I noticed there is a problem with your address system. My address which is "place" defaults to "ave" in your system. I called the customer service number to inform them of this and the woman I spoke to said she would take care of it. She said she intercepted the package with UPS and corrected the address. I wanted to be sent to the store to avoid any problems but she assured me that UPS will redirect the package and it will arrive. I asked if the system will show the updated address and she said yes.* A few days later I rechecked the best buy system and it still showed my address incorrectly as "Ave". So I called best buy customer service again. The man I spoke to said that even though the system said the wrong address, that it has been corrected with UPS and it will arrive at my house.* The next day the system said delivered when it in fact had not.* I called a *rd time.* I spoke to a nice woman that said it was returned to sender and she would reship everything. * minutes later I received a text that the reshipment was cancelled.* I then made a *th phone call and spoke to Diego the supervisor and he said there is nothing he can do, that I need to order it all again and they cannot honor the price I paid.* I was astonished how after all that inconvenience, through no fault of my own, even the supervisor couldnt make it right.* I am not asking for anything extra for my lost time or inconvenience,* I just want the products at the price I paid.***I then went into best buy store in Doral near the international mall to get more information and ask for help. They sent me to you.**I truly hope you can help me out or send me to right person that can help me.****Thank you for your time and Merry Christmas****Mr. Josse Fain
I just want fair. I dont want extra
Shipping my order to the nearest store and charging me the original price I paid
Best buy has always been my candy store, mans favorite place to go
Spoke to customer service * times
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