On Wednesday October **th I placed an order for and open box stove at the Best Buy on...

GetHuman-barnishc's customer service issue with Best Buy from October 2018

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The issue in GetHuman-barnishc's own words
On Wednesday October **th I placed an order for and open box stove at the Best Buy on **th and Lemont Road in Darien*Downers Grove. The representative was very helpful and scheduled a deliver date of Saturday October **th between **-*. I was told I was going get a call on Friday confirming my delivery and they would give me a better estimate window of delivery time.**However that call never came. On Saturday morning we received a call stating that there was an error somewhere and we would not be having our stove delivered on Saturday. **While this news was not the best news to receive because we needed the stove for our daughters party this weekend. I thought that with Best Buy being the large company they are have excellent customer service and would have a solution to this issues.**That also was not the case. The customer service representative simply told us they could not do anything about it and that the earliest deliver they could do for us would be Thursday October **th. This date does not work in either my wife or my schedule as well.**One would think that Best Buy made the error so the least they could do was fit in a deliver time that works in our schedule, or give us some sort of compensation back (gift card, money back, etc). But that was not the case either.**This was the first, and will be the last time we order any products from Best Buy. Also, our friends, family, and social media will be hearing about the lack of customer service that Best Buy provides you when an issues arises.
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Best Buy

Customer service issue
Reported by GetHuman-barnishc
Oct 20th, 2018 - 3 mons ago
I have an issue with Best Buy too
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GetHuman-barnishc started working on this issue
Oct 20th, 2018 2:26pm