We purchased a ** inch Samsung curved tv at Mesa store and a * yr extended warranty in...

GetHuman1024514's customer service issue with Best Buy from August 2018

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The issue in GetHuman1024514's own words
We purchased a ** inch Samsung curved tv at Mesa store and a * yr extended warranty in Oct of ****. A week later, we called Best Buy because the tv color was faded and it was jumping. They replaced the tv. No problem. Yesterday, we noticed there was and black stripe down the middle of the tv screen so we called Best Buy. They informed us that we did not have an extended warranty. When they replaced the tv the first time, they cancelled out the purchase of the tv as well as the warranty we purchased. We were not informed that the warranty was cancelled. Now, we have a tv needing repair for over $*,*** and no warranty. We are retired and living on social security. Is there any way you can help us?

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Best Buy

Customer service issue
Reported by GetHuman1024514
Aug 22nd, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 2084 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order

Timeline

GetHuman1024514 started working on this issue
Aug 22nd, 2018 7:55pm
GetHuman1024514 indicated the issue is not fixed yet.
Aug 22nd, 2018 9:23pm
GetHuman1024514 indicated the issue is not fixed yet.
Aug 23rd, 2018 11:02pm

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