I ordered a Best Buy dishwasher online on July **, **** (ORDER **BBY...

GetHuman-mbiswas's customer service issue with Best Buy from August 2018

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The issue in GetHuman-mbiswas's own words
I ordered a Best Buy dishwasher online on July **, **** (ORDER **BBY**-************). The delivery date was set for ******* from noon-*:** and was to be installed by a third party installer, (I believe it was XPO). I was pleased to have been able to place the order and schedule delivery*installation online very easily. **On *******, the dishwasher arrived, but was broken. The delivery person told us that he could not reschedule a date, that the broken dishwasher would need to be received at the warehouse before BestBuy would contact us to make arrangements.**I did not receive a call from BestBuy, and called them proactively on *******. The rescheduled date was for *******, between *am-noon. The dishwasher did not arrive. That day, I called the delivery company, who said that the dishwasher was out of stock, and told me that Installers were not allowed to call Best Buy customers. We received no phone call to notify me that the dishwasher was out of stock from Best Buy. I reached out to Best Buy’s online chat feature- was transferred to a second online support person, who ultimately told me to call a phone number, was transferred again. Finally, I was able to get an installation date of *******, from *am-*pm.**On ******, I received a confirmation email about the ******* delivery date. On ******* at **am, I called the delivery company to verify that the delivery was on track. She notified me that the delivery had been cancelled that same morning, at *:** am. We received no call from the delivery company nor from Best Buy to notify us of the cancellation. **For the inconvenience of having to arrange our schedules three times over the course of one month, and for the lack of proactive notification, I am cancelling my order.

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Best Buy

Customer service issue
Reported by GetHuman-mbiswas
Aug 11th, 2018 - 2 years ago
Fixed
Seen by 41 customers so far
Similar issue to 1823 others
0 customers following this
Items needed
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Timeline

GetHuman-mbiswas started working on this issue
Aug 11th, 2018 4:04pm
GetHuman-mbiswas indicated the issue is not fixed yet.
Aug 11th, 2018 4:35pm

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