I ordered a Best Buy dishwasher online on July **, **** (ORDER **BBY...

GetHuman-mbiswas's customer service issue with Best Buy from August 2018

34 views
 | 
1823 similar
 | 
0 following
Help with my Best Buy issue
Did that get it fixed?
Waiting to see if GetHuman-mbiswas fixed the issue with our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-mbiswas's own words
I ordered a Best Buy dishwasher online on July **, **** (ORDER **BBY**-************). The delivery date was set for ******* from noon-*:** and was to be installed by a third party installer, (I believe it was XPO). I was pleased to have been able to place the order and schedule delivery*installation online very easily. **On *******, the dishwasher arrived, but was broken. The delivery person told us that he could not reschedule a date, that the broken dishwasher would need to be received at the warehouse before BestBuy would contact us to make arrangements.**I did not receive a call from BestBuy, and called them proactively on *******. The rescheduled date was for *******, between *am-noon. The dishwasher did not arrive. That day, I called the delivery company, who said that the dishwasher was out of stock, and told me that Installers were not allowed to call Best Buy customers. We received no phone call to notify me that the dishwasher was out of stock from Best Buy. I reached out to Best Buy’s online chat feature- was transferred to a second online support person, who ultimately told me to call a phone number, was transferred again. Finally, I was able to get an installation date of *******, from *am-*pm.**On ******, I received a confirmation email about the ******* delivery date. On ******* at **am, I called the delivery company to verify that the delivery was on track. She notified me that the delivery had been cancelled that same morning, at *:** am. We received no call from the delivery company nor from Best Buy to notify us of the cancellation. **For the inconvenience of having to arrange our schedules three times over the course of one month, and for the lack of proactive notification, I am cancelling my order.
GetHuman-mbiswas did not yet indicate what Best Buy should do to make this right.
I have an issue with Best Buy too
How GetHuman-mbiswas fixed the problem
We are waiting for GetHuman-mbiswas to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Best Buy customer problems.
How do I get Geek Squad support from Best Buy?How do I return something to Best Buy?
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mbiswas fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-mbiswas
Aug 11th, 2018 - a yr ago
I have an issue with Best Buy too
Fixed
Seen by 34 customers so far
Similar issue to 1823 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman-mbiswas started working on this issue
Aug 11th, 2018 4:04pm
GetHuman-mbiswas indicated the issue is not fixed yet.
Aug 11th, 2018 4:35pm