On ** **** I went into the Fargo North Dakota Best Buy store and purchased the Samsung...

GetHuman-eaglepi's customer service issue with Best Buy from August 2018

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The issue in GetHuman-eaglepi's own words
On ** **** I went into the Fargo North Dakota Best Buy store and purchased the Samsung ** inch HDTV for $****.**. I had mentioned to the salesperson that a week earlier the same TV was $****.** He told me that they often have sales and they don't know when they're going to happen however if there was a sale within the return period f the product I could either come into the store and get a price match refund or I could call the online customer support and do it that way.*On ******** I noticed that the TV was once again on sale for $****.** so I called into the online support and the customer service rep set me up with a Best Buy rewards number and process the return or refund I should say for the price match. She gave me a reference number of *********. She told me I would see a refund on the Same way I purchased the TV within ** to ** hours.**On August **, **** I once again called into the customerservice report to find out what the status of my refund was because I hadn't received it. I was told by somebody obviously in another country that I was given the wrong information by the customer support person on *** **** And that my refund price match was only good for ** hours. I asked for supervisor and like what happens most times whenever you're talking to somebody outside United States and asked for supervisor you conveniently get disconnected.**If it's true that I only had ** hours to get a price Match refund then I was like to twice once by the store employee and once by the online United States representative.**If that on what line representative that I talked to August *, **** and the store representative in the store in Fargo North Dakota were correct and I would get a price match within the return period Which I believe was ** , then days The support person located outside the United States on August **, **** gave me the wrong information. Either way it appears that I be given the wrong information many times and they're trying to say that I'm not going to get my refund of the hundred dollars and that is totally unacceptable. Now they had my email address that they were going to send me a notification once it was processed at any time they could corrected this mistake and I would've went into the store and got my refund but no one ever did contact me so I expected my refund to post my credit card. It's been five days and I have not received the credit and I am not accepting the excuse that I only had ** hours to get that price match refund when I bought the TV at a Best Buy store in Fargo North Dakota and it was the same Best Buy store in Fargo North Dakota that had the price difference of $*** one week later. So I'm trying to contact somebody at Best Buy to correct this problem and if I have to go to corporate trust me I will. Problems like this is what originally stopped to me from purchasing at Best Buy and going to Amazon.com where they have good customer service. I bought my last two TVs from Best Buy and I think if am a loyal customer again the company should be loyal to the customer and stand up behind what your employees either incorrectly told me wrong information or why I didn't get my refund. It's convenient that I find out one day past the ** days return time because I would've returned the TV because of this.
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Best Buy

Customer service issue
Reported by GetHuman-eaglepi
Aug 10th, 2018 - 7 mons ago
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GetHuman-eaglepi started working on this issue
Aug 10th, 2018 1:10pm