Best Buy is the Worst Buy!*Brittney Agurs************Case* ***********Store ******** Ta...

GetHuman915310's customer service issue with Best Buy from July 2018

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The issue in GetHuman915310's own words
Best Buy is the Worst Buy!*Brittney Agurs************Case* ***********Store ******** Taylor Rd Ext *Reynoldsburg, OH *******I purchased a Samsung refrigerator and Samsung gas stove from Best Buy *******. The store associate was new with no training, resulting in placing my order for pick up when it was supposed to be for delivery. I called in to make the order correction and was promised that my old appliances would be relocated for me as well. *Friday ******* the delivery driver tried to unload and install ANOTHER person’s Whirlpool refrigerator into my home and I told him that was not my merchandise. Meantime, my purchased refrigerator had been delivered, unwrapped and installed into another customer’s home. They eventually retrieved my fridge from the other person’s home and claimed they would “wipe it down” at the warehouse and re-deliver it to me on a later date. No one from corporate or the store bothered to contact me about my new delivery time*date and took it upon themselves to schedule it anyway! I discovered this by receiving at a text message declaring my new delivery time*date of Tuesday *******. Also, my appliance relocation was never added to the order either. *Tuesday ******* arrives and again for the second time I called off work and took all the food out of my old refrigerator. The delivery driver unloaded a refrigerator with MISSING HINDGES AND ADDITIONAL DENTS. He stated that the product was too unsafe to leave and will be taking it back to the warehouse. He just shrugged and said call the store and request that they accommodate you. Ridiculous!!*When I finally was able to reach someone at the store, the appliance sales associate Jason was unaccommodating while placing me on multiple long holds as he corresponded with his supervisors on how to handle the situation. The supervisor refused to get on the phone. I now have * case managers because no one has*will take care of this issue. One of my case managers, Sergio, promised to keep in contact with me up until the time of my *nd delivery to ensure that everything went smooth. He never called! I called his office and Yvette promise to leave him a call back note on his desk when he arrived to work at **:**pm, no call. I called again at *pm* he told the person who answered that “he went to lunch”. I was promised a called from the appliance supervisor, Jason Thompson and store manager, no call. I have spent, without any exaggeration, a total of *-* in one day hour waiting on hold, being cold transferred around, lied to, listening to employees blame other departments, and lastly disrespected by the store manager Jerimiah Johnson (he was so nasty I doubt he gave me a real name). I have been way too patient with the situation up until the disrespect I received from Jerimiah and Kristen at Store *** in Reynoldsburg, Ohio. Jerimiah was extremely rude, combative, condescending and threated to just to process a refund and pick up my stove (without my permission) if I didn’t not listen and comply with him. *Still today ******* I do not have a complete order or any idea if I will be receiving a replacement or refund and that is completely unacceptable. I have spent nearly $*,*** with Best Buy over the past year and truly do not deserve this treatment. I simply would like my Samsung refrigerator in the same condition I purchased it in delivered to my home ASAP and a cancellation of my best buy credit card as I plan to NEVER shop at this electronic monopoly every again. I NEED MY MONEY BACK OR MY PRODUCT!*Melissa McKinley, the district manager at Store ***, is not reachable and I would most definitely like to speak to her.

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Best Buy

Customer service issue
Reported by GetHuman915310
Jul 25th, 2018 - 2 years ago
Fixed
Seen by 21 customers so far
Similar issue to 1383 others
0 customers following this
Items needed
Order number
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Email address on the order
Phone number on the order

Timeline

GetHuman915310 started working on this issue
Jul 25th, 2018 1:56pm
GetHuman915310 indicated the issue is not fixed yet.
Jul 25th, 2018 1:58pm