Best Buy is the Worst Buy!*Brittney Agurs************Case* ***********Store ******** Ta...

GetHuman915310's customer service issue with Best Buy from July 2018

35 views | 1383 similar | 0 following
Help with my Best Buy issue
Try having Best Buy call you again?
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman915310's own words
Best Buy is the Worst Buy!*Brittney Agurs************Case* ***********Store ******** Taylor Rd Ext *Reynoldsburg, OH *******I purchased a Samsung refrigerator and Samsung gas stove from Best Buy *******. The store associate was new with no training, resulting in placing my order for pick up when it was supposed to be for delivery. I called in to make the order correction and was promised that my old appliances would be relocated for me as well. *Friday ******* the delivery driver tried to unload and install ANOTHER person’s Whirlpool refrigerator into my home and I told him that was not my merchandise. Meantime, my purchased refrigerator had been delivered, unwrapped and installed into another customer’s home. They eventually retrieved my fridge from the other person’s home and claimed they would “wipe it down” at the warehouse and re-deliver it to me on a later date. No one from corporate or the store bothered to contact me about my new delivery time*date and took it upon themselves to schedule it anyway! I discovered this by receiving at a text message declaring my new delivery time*date of Tuesday *******. Also, my appliance relocation was never added to the order either. *Tuesday ******* arrives and again for the second time I called off work and took all the food out of my old refrigerator. The delivery driver unloaded a refrigerator with MISSING HINDGES AND ADDITIONAL DENTS. He stated that the product was too unsafe to leave and will be taking it back to the warehouse. He just shrugged and said call the store and request that they accommodate you. Ridiculous!!*When I finally was able to reach someone at the store, the appliance sales associate Jason was unaccommodating while placing me on multiple long holds as he corresponded with his supervisors on how to handle the situation. The supervisor refused to get on the phone. I now have * case managers because no one has*will take care of this issue. One of my case managers, Sergio, promised to keep in contact with me up until the time of my *nd delivery to ensure that everything went smooth. He never called! I called his office and Yvette promise to leave him a call back note on his desk when he arrived to work at **:**pm, no call. I called again at *pm* he told the person who answered that “he went to lunch”. I was promised a called from the appliance supervisor, Jason Thompson and store manager, no call. I have spent, without any exaggeration, a total of *-* in one day hour waiting on hold, being cold transferred around, lied to, listening to employees blame other departments, and lastly disrespected by the store manager Jerimiah Johnson (he was so nasty I doubt he gave me a real name). I have been way too patient with the situation up until the disrespect I received from Jerimiah and Kristen at Store *** in Reynoldsburg, Ohio. Jerimiah was extremely rude, combative, condescending and threated to just to process a refund and pick up my stove (without my permission) if I didn’t not listen and comply with him. *Still today ******* I do not have a complete order or any idea if I will be receiving a replacement or refund and that is completely unacceptable. I have spent nearly $*,*** with Best Buy over the past year and truly do not deserve this treatment. I simply would like my Samsung refrigerator in the same condition I purchased it in delivered to my home ASAP and a cancellation of my best buy credit card as I plan to NEVER shop at this electronic monopoly every again. I NEED MY MONEY BACK OR MY PRODUCT!*Melissa McKinley, the district manager at Store ***, is not reachable and I would most definitely like to speak to her.

GetHuman915310 did not yet indicate what Best Buy should do to make this right.

How GetHuman915310 fixed the problem

We are waiting for GetHuman915310 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman915310 fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman915310
Jul 25th, 2018 - 4 years ago
Seen by 35 customers so far
Similar issue to 1383 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order


GetHuman915310 started working on this issue
Jul 25th, 2018 1:56pm
GetHuman915310 indicated the issue is not fixed yet.
Jul 25th, 2018 1:58pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers