Bought a tv at NYC **th and Lex store Wednesday. Delivered Friday. Opened today when ca...

GetHuman-steveged's customer service issue with Best Buy from July 2018

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The issue in GetHuman-steveged's own words
Bought a tv at NYC **th and Lex store Wednesday. Delivered Friday. Opened today when cable came to install and noticed screen smashed in. My wife walked to the store today in **** heat and was told a replacement could not be delivered for a week and she’d have to haul the broken one back. This is unacceptable. She had to go back and get the first one and take a cab back and bring the new one back in a cab in the heat. This ordeal will result in us NEVER buying anything ever again at Best Buy. This is terrible customer service. If this were my company I would have sent an employee to our apartment with the new tv and had him*her bring the broken one back. Never again. I’m done with Best Buy. Do NOT put this email on an email list.
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Best Buy

Customer service issue
Reported by GetHuman-steveged
Jul 1st, 2018 - a yr ago
I have an issue with Best Buy too
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Items needed
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Email address on the order
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Timeline
GetHuman-steveged started working on this issue
Jul 1st, 2018 5:40pm
GetHuman-steveged indicated the issue is not fixed yet.
Jul 1st, 2018 6:40pm
GetHuman-steveged indicated the issue is not fixed yet.
Jul 2nd, 2018 7:22pm