I bought and yesterday received a WiFi Range Extender, Netgear, model EX****v*. *Tried...

GetHuman-stewhawk's customer service issue with Best Buy from July 2018

15 views | 1066 similar | 0 following
Help with my Best Buy issue
Next: our robot will wait on hold for GetHuman-stewhawk to get a Best Buy rep on the line!
Always use the GetHuman Phone to call Best Buy. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-stewhawk's own words
I bought and yesterday received a WiFi Range Extender, Netgear, model EX****v*. *Tried to connect it with my Router by the "Connect With WPS" method but one of the instructions is to press the WPS button on my router and there is no WPS button on my router.*According to the instructions which came with the Extender is how to connect with the Netgear installation assistant. To me, an old guy who is technologically ignorant, the instructions for this was incomprehensible. So, I called a help number for NETGEAR which I found on the internet and got a man who said he'd help me. First, he took over my computer without asking for my consent. Then he spent about one-half hour showing stuff on the screen of my computer none of which I understood. Then came the sales pitch. He wanted me to by a Firewall plan for either $*** plus or $*** plus. I tried to explain to him that I was not going to buy anything or spend any money to simply get my extender hooked up with my router. He persisted to the point of being obnoxious. I finally hung up on him. Please help me get the product I bought hooked up with my router so I can get some use out of the product (Extender) I bought from Best Buy.*Thank you, John Stewart

GetHuman-stewhawk did not yet indicate what Best Buy should do to make this right.

How GetHuman-stewhawk fixed the problem

We are waiting for GetHuman-stewhawk to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-stewhawk fixes it.
This email address isn't valid

Best Buy

Customer service issue
Reported by GetHuman-stewhawk
Jul 1st, 2018 - 5 years ago
Seen by 15 customers so far
Similar issue to 1066 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order


GetHuman-stewhawk started working on this issue
Jul 1st, 2018 6:28pm
GetHuman-stewhawk indicated the issue is not fixed yet.
Jul 1st, 2018 10:27pm
GetHuman-stewhawk indicated the issue is not fixed yet.
Jul 2nd, 2018 1:42pm