I bought and yesterday received a WiFi Range Extender, Netgear, model EX****v*. *Tried...

GetHuman-stewhawk's customer service issue with Best Buy from July 2018

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I bought and yesterday received a WiFi Range Extender, Netgear, model EX****v*. *Tried to connect it with my Router by the "Connect With WPS" method but one of the instructions is to press the WPS button on my router and there is no WPS button on my router.*According to the instructions which came with the Extender is how to connect with the Netgear installation assistant. To me, an old guy who is technologically ignorant, the instructions for this was incomprehensible. So, I called a help number for NETGEAR which I found on the internet and got a man who said he'd help me. First, he took over my computer without asking for my consent. Then he spent about one-half hour showing stuff on the screen of my computer none of which I understood. Then came the sales pitch. He wanted me to by a Firewall plan for either $*** plus or $*** plus. I tried to explain to him that I was not going to buy anything or spend any money to simply get my extender hooked up with my router. He persisted to the point of being obnoxious. I finally hung up on him. Please help me get the product I bought hooked up with my router so I can get some use out of the product (Extender) I bought from Best Buy.*Thank you, John Stewart
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Best Buy

Customer service issue
Reported by GetHuman-stewhawk
Jul 1st, 2018 - 10 mons ago
I have an issue with Best Buy too
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Seen by 4 customers so far
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Timeline
GetHuman-stewhawk started working on this issue
Jul 1st, 2018 6:28pm
GetHuman-stewhawk indicated the issue is not fixed yet.
Jul 1st, 2018 10:27pm
GetHuman-stewhawk indicated the issue is not fixed yet.
Jul 2nd, 2018 1:42pm