GetHuman-sbanach's customer service issue with Best Buy from June 2018
Help with my Best Buy issue
The issue in GetHuman-sbanach's own words
I brought the phone in to be fixed for unresponsive touch screen. ... I dropped my phone off to the geek squad in the Middletown ny Best Buy. It’s almost a month later and they do not have the phone. After being told ** different stories by the Best Buy employees I got apple involved. Still over a week later and nothing. Today was told by a store employee my phone was shipped from Apple to the store and should arrive tomorow but Apple said in their records they have not shipped the phone because Best Buy did not confirm shipping details and has yet to respond to messages. I would like someone to contact me as I believe there is huge fraud going on in this store. As there is way more to this story. To much to type. I prefer to speak with someone who wants to see*Change in their store before I contact the news to investigate what I believe is the employees stealing and manipulating customers.
Apple replaced my phone with a new one and their telling me I’m getting a refurbished from Apple? I don’t understand how that works. Is it because they are stealing my brand new one and selling it then replacing it with a refurbished? How many other customers have they don’t this to!
I want the new phone that was sent by Apple to replace my phone since it was unfixable. Not a refurbished one.
I have made sever phone calls, store visits, called the police. Apple has made phone calls. Half the time we get hung up on a lot. No one has their story straight and I am given the run around for weeks now.
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