I want my phone back

GetHuman-sbanach's customer service issue with Best Buy from June 2018

Help with my Best Buy issue
The issue in GetHuman-sbanach's own words
I brought the phone in to be fixed for unresponsive touch screen. ... I dropped my phone off to the geek squad in the Middletown ny Best Buy. It’s almost a month later and they do not have the phone. After being told ** different stories by the Best Buy employees I got apple involved. Still over a week later and nothing. Today was told by a store employee my phone was shipped from Apple to the store and should arrive tomorow but Apple said in their records they have not shipped the phone because Best Buy did not confirm shipping details and has yet to respond to messages. I would like someone to contact me as I believe there is huge fraud going on in this store. As there is way more to this story. To much to type. I prefer to speak with someone who wants to see*Change in their store before I contact the news to investigate what I believe is the employees stealing and manipulating customers.
Apple replaced my phone with a new one and their telling me I’m getting a refurbished from Apple? I don’t understand how that works. Is it because they are stealing my brand new one and selling it then replacing it with a refurbished? How many other customers have they don’t this to!
I want the new phone that was sent by Apple to replace my phone since it was unfixable. Not a refurbished one.
I have made sever phone calls, store visits, called the police. Apple has made phone calls. Half the time we get hung up on a lot. No one has their story straight and I am given the run around for weeks now.
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Best Buy

Geek squad
Customer service issue
Reported by GetHuman-sbanach
Jun 11th, 2018 - 9 mons ago
I have an issue with Best Buy too
Fixed
Seen by 8 customers so far
Similar issue to 700 others
0 customers following this
Items needed
Order number
Billing address
Email address on the order
Phone number on the order
Timeline
GetHuman-sbanach started working on this issue
Jun 11th, 2018 10:47pm
GetHuman-sbanach indicated the issue is not fixed yet.
Jun 12th, 2018 12:16am
GetHuman-sbanach indicated the issue is not fixed yet.
Jun 12th, 2018 12:20am
GetHuman-sbanach indicated the issue is not fixed yet.
Jun 13th, 2018 12:53am