The initial installers arrived without the correct parts, blamed it on a manufacturer d...

GetHuman626342's customer service issue with Best Buy from April 2018

3 views
 | 
1270 similar
 | 
0 following
Help with my Best Buy issue
Before contacting them, items GetHuman626342 may need:
Order number, Billing address, Email address on the order, and Phone number on the order
GetHuman626342's next move: have a Best Buy rep call.
Always use the GetHuman Phone tocall Best Buy. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman626342's own words:
Purchase and install a laundry unit ... The initial installers arrived without the correct parts, blamed it on a manufacturer defect and left, after which is saw significant scratch marks on the units indicating they had been possibly dropped in transit.
I had already waited three weeks to get an install and now had to wait three more, take another day off of work for another install team. And i have a seat l seriously scratched unit that's highly visible in my kitchen
I went with best buy because i ***umed service. I've logged complaints with everyone I've touched and no one has offered anything other than an apology. I would like some recognition that i did not get the product (unscratched) or service i was promised at payment
Help with my Best Buy issue
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Best Buy's attention and get better help faster. Tap below to get started.
Having Best Buy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Best Buy email you?
This email address isn't valid
Follow this issue
See how GetHuman626342 fixes it.
This email address isn't valid

Best Buy

Geek squad
Customer service issue
Reported by GetHuman626342
Apr 24th, 2018 - 3 mons ago
I have an issue with Best Buy too
Not resolved
Seen by 3 customers so far
Similar issue to 1270 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman626342 started working on this issue
Apr 24th 10:56pm