The initial installers arrived without the correct parts, blamed it on a manufacturer d...

GetHuman626342's customer service issue with Best Buy from April 2018

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The issue in GetHuman626342's own words
Purchase and install a laundry unit ... The initial installers arrived without the correct parts, blamed it on a manufacturer defect and left, after which is saw significant scratch marks on the units indicating they had been possibly dropped in transit.
I had already waited three weeks to get an install and now had to wait three more, take another day off of work for another install team. And i have a seat l seriously scratched unit that's highly visible in my kitchen
I went with best buy because i assumed service. I've logged complaints with everyone I've touched and no one has offered anything other than an apology. I would like some recognition that i did not get the product (unscratched) or service i was promised at payment
I have an issue with Best Buy too
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Best Buy

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Customer service issue
Reported by GetHuman626342
Apr 24th, 2018 - 5 mons ago
I have an issue with Best Buy too
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Seen by 3 customers so far
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Timeline
GetHuman626342 started working on this issue
Apr 24th 10:56pm