Best Buy card involved in fraud in Feb ****, you called me mid-Feb to verify that it wa...

GetHuman4651806's Complaint issue with Best Buy Card from April 2020

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The issue in GetHuman4651806's own words
Best Buy card involved in fraud in Feb ****, you called me mid-Feb to verify that it was fraudulent and said the fraudulent activity would be removed. Fraud activity was about $**. *You sent me a new card and it still had the $*** fraud activity. I called to report it and you said the fraud activity was still processing and would be removed. *You then started billing me for non-payment penalties for the Fraudulent transaction. Card now has over $*** in Fraudulent charges and penalties and you are threatening collection. *Please cancel the card and remove all charges. Last transaction in January was the last that I have used this card, and will never use again. *Emma Houser

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Best Buy Card

Complaint issue
Reported by GetHuman4651806
Apr 15th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 139 others
0 customers following this

Timeline

GetHuman4651806 started working on this issue
Apr 15th, 2020 10:09pm
GetHuman4651806 indicated the issue is not fixed yet.
Apr 16th, 2020 11:11pm