during a chat live with bell representative (Susan) about new plans with bell I got a m...

GetHuman-paulofei's customer service issue with Bell Canada from August 2019

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during a chat live with bell representative (Susan) about new plans with bell I got a message with confidential information of * of your clients. is this how bell works?***Susan: Hi! I’m a Bell Mobility sales specialist. How can I help you today?**Susan: Hi.**You: hi i was looking for the prices on the mobile plans**Susan: May I know the province you would like to get the service for?**You: ontario**Susan: Could you please confirm if you have any services (TV*home phone* home internet* cell phone)with Bell now?**You: no, i dont**Susan: May I know if you are looking out for a new phone or bring your own device?**You: im bringing my onw**Susan: May I know your calling preferences, text preferences, and data preferences?**You: i dont call much or text much but i do use data quite a bit**You: now i have * gigas**Susan: Let me explain the plan cost.**Nestor: Mobile Share Advantage **GB $**.** Surcharges & fees $*.** Government taxes & fees $*.** ***.***.**** JAMES RICHARDSON$**.** ***.***.****LYNDA A. RICHARDSON$**.** ***.***.****LYNDA A. RICHARDSON$**.** Bill total for Jun * Jul *, **** $***.****Susan: Unlimited Canada wide calling Unlimited nationwide text, picture and video messages Call Display, Message Centre, Conference Calling and Call Waiting Unlimited access to Canada's largest Wi-Fi network, including participating McDonald's, Tim Hortons, Indigo and Chapters locations * GB Data You would be charged $** for one-time activation on your first month bill. I can ship the SIM to your billing address within *-* business days. This package is offered at just $** * Taxes per month. Are we good to proceed?**You: what about the mobile share advantage?**Susan: Shae plan , MOnthly cost is $***taxes.**You: Mobile Share Advantage **GB $**.**Surcharges & fees $*.** Government taxes & fees $*.****You: its not ****Susan: May I have the link ?**You: you just text me**Susan: Where did you find the above plan ?**You: Nestor: Mobile Share Advantage **GB $**.**Surcharges & fees $*.** Government taxes & fees $*.** ***.***.**** JAMES RICHARDSON$**.** ***.***.****LYNDA A. RICHARDSON$**.*****.***.****LYNDA A. RICHARDSON$**.** Bill totalfor Jun * Jul *, ****$***.****Susan: Please be clear with your query**Susan: Where did you find the above plan ?**Susan: Is that in Bell website ?**You: on this chat live. i got that message when i was talking to you**Susan: When did you talk ?**You: just now with you**Susan: Not at all possible.**Susan: We don't offer this plan and cost.**You: do you want me to send the trasncript to you?**Susan: Sure.**You: email address**Susan: You can copy and paste the chat in this window.**You: i did and you said i wasnt being clear**You: but i can do it again**You: Susan: Hi! I’m a Bell Mobility sales specialist. How can I help you today? Susan: Hi.You: hi i was looking for the prices on the mobile plansSusan: May I know the province you would like to get the service for?You: ontarioSusan: Could you please confirm if you have any services (TV*home phone* home internet* cell phone)with Bell now?You: no, i dontSusan: May I know if you are looking out for a new phone or bring your own device?You: im bringing my onwSusan: May I know your calling preferences, text preferences, and data preferences?You: i dont call much or text much but i do use data quite a bitYou:now i have * gigasSusan: Let me explain the plan cost.Nestor: Mobile Share Advantage **GB $**.**Surcharges & fees $*.** Government taxes & fees $*.** ***.***.**** JAMES RICHARDSON$**.** ***.***.****LYNDA A. RICHARDSON$**.*****.***.****LYNDA A. RICHARDSON$**.** Bill totalfor Jun * Jul *, ****$***.**Susan: Unlimited Canada wide callingUnlimited nationwide text, picture and video messagesCall Display, Message Centre, Conference Calling and Call WaitingUnlimited access to Canada's largest Wi-Fi network, including participating McDonald's, Tim Hortons, Indigo and Chapters locations* GB DataYou would be charged $** for onetime activation on your first month bill.I can ship the SIM to your billing address within *-* business days.This package is offered at just $** * Taxes per month.Are we good to proceed?You: what about the mobile share advantage?Susan: Shae plan , MOnthly cost is $***taxes.You: Mobile Share Advantage **GB $**.**Surcharges & fees $*.** Government taxes & fees $*.**You: its not **Susan: May I have the link ?You: you just text meSusan: Where did you find the above plan ?You: Nestor: Mobile Share Advantage **GB $**.**Surcharges & fees $*.** Government taxes & fees $*.** ***.***.**** JAMES RICHARDSON$**.** ***.***.****LYNDA A. RICHARDSON$**.*****.***.****LYNDA A. RICHARDSON$**.** Bill totalfor Jun * Jul *, ****$***.**Susan: Please be clear with your querySusan: Where did you find the above plan ?Susan: Is that in Bell website ?You: on this chat live. i got that message when i was talking to youSusan: When did you talk ?You: just now with youSusan: Not at all possible.Susan: We don't offer this plan and cost.You: do you want me to send the trasncript to you? Susan: Sure.You: email addressSusan: You can copy and paste the chat in this window.You: i did and you said i wasnt being clearYou: but i can do it again**Susan: May I know who is JAMES*RICHARDSON ?**You: dont ask me**You: the message came from your part**Susan: None of the agent took this chat from our end**Susan: Minimum plan is $***taxes with * Gb**Susan: Is there anything else I can help you with today?**You: ok, dont worrie. internet will love to know that bell shares confidental information off their clients**You: thanks**Susan: No problem.**Susan: Have a nice day !**Susan: Bye.*Thank you for chatting with us today. This session has ended. For further questions, please start a new chat.

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Bell Canada

Customer service issue
Reported by GetHuman-paulofei
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 732 others
0 customers following this
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GetHuman-paulofei started working on this issue
Aug 2nd, 2019 3:18pm