Hello, *I bought a Firepower FCA**** interface a short while back and the other day it...

GetHuman-chaotich's customer service issue with Behringer from August 2018

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The issue in GetHuman-chaotich's own words
Hello, *I bought a Firepower FCA**** interface a short while back and the other day it started making weird sounds (kind of a hissing clicking kind of sound) and now it doesn't seem to work. I've reset it several times and tried various monitors and headphones but I can't seem to get any audio output. It does light up according to the output channel like it always has, so it's receiving an audio signal from the computer, but it's not outputting any sound on any channel. Is there something I can do to fix this besides reset it? If not, would you be willing to stand behind your product and repair or replace this one that appears to be defective? I've had it on a rack mounted surge protector since I got it, and it has been kept safe on the rack, so this is clearly a factory defect. Please let me know how we can fix this asap. Thank you!*-Brandon
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Customer service issue
Reported by GetHuman-chaotich
Aug 10th, 2018 - 7 mons ago
I have an issue with Behringer too
Seen by 5 customers so far
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Aug 10th, 2018 5:07am
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Aug 10th, 2018 5:08am
GetHuman-chaotich indicated the issue is not fixed yet.
Aug 11th, 2018 6:49am