I am being charged a monthly fee on my account when I’ve never even charged before. Ban...

GetHuman-paolaani's customer service issue with BankMobile from March 2019

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The issue in GetHuman-paolaani's own words
I am being charged a monthly fee on my account when I’ve never even charged before. BankMobile didn’t notify me of this change nor have they done this in the past. Bankmobile shouldn’t implement new fees without consulting the customer first. I want the fee to be taken away because it doesn’t make sense. I’ve never been charged before in the past two years I’ve had my account so why are they starting to charge now.
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BankMobile

Customer service issue
Reported by GetHuman-paolaani
Mar 12th, 2019 - 5 mons ago
I have an issue with BankMobile too
Not resolved
Seen by 7 customers so far
Similar issue to 398 others
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Timeline
GetHuman-paolaani started working on this issue
Mar 12th 2:59pm