Our mortgage is with Carrington Mortgage and Bank of Mellon is the investor-we have bee...

GetHuman2610131's Complaint issue with Bank of New York Mellon from March 2019

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Help with my Bank of New York Mellon issue
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There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman2610131's own words
Our mortgage is with Carrington Mortgage and Bank of Mellon is the investor-we have been self employed ** yrs now and had MAJOR business condition changes-we had to put our office lease and office help over paying our mortgage and we couldn’t pay our mortgage-we have made adjustments to our business expenses and our income is back up and Carrington says they don’t have permission to modify our loan-we have been in our house **yrs-have * kids and mom lives with us that just had a stroke-you guys are foreclosing on our house-we have a sale date of May **th-we have proved to Carrington with bank statements and taxes we are more than capable of making our house payment now-this is not your fault— we had to maintain our business leases over our house for a little while-we want our house! Can you please modify our loan we do not want to lose our home-PLEASE MODIFY OUR LOAN—our loan number is **********-we have now spent $**,*** on attorneys we want our home-this is not your fault and we want to fulfill our payments to you-please modify us

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Bank of New York Mellon

Complaint issue
Reported by GetHuman2610131
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 204 customers so far
Similar issue to 150 others
0 customers following this

Timeline

GetHuman2610131 started working on this issue
Mar 27th, 2019 11:08pm

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