Opened new card * months*Every time I go to "make payment "it says" can't make a paymen...

GetHuman3654387's customer service issue with Bank of America from September 2019

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The issue in GetHuman3654387's own words
Opened new card * months*Every time I go to "make payment "it says" can't make a payment due to account status. **Then directs to call a phone number to seek assistance.**Call BoA phone *number to talk to reps, they say the problem is taken care of and should be able to start working correctly using the online account to pay the monthly bill in a day or two.**I end up having to make a payment over the phone instead because since opening card for the last * months and * phone calls later I still have the same exact issue.**It does not let me set up automatic payments either for the same reason.**I also have an old card tied to this account, that one works fine to pay the bill.**I really don't understand why this is happening but it seems BoA does not want my money and I will likely get a faster working resolution by just recording every failed attempt at me trying to pay my bill and then being denied from doing so by the bank itself.**Then take the bank to court when I get charged a fee for not paying because they are fraudulently through sheer neglect of their web services trying to charge me late fees when I already tried setting up payments over * times now!!!!!!

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Bank of America

Customer service issue
Reported by GetHuman3654387
Sep 26th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 18708 others
0 customers following this

Timeline

GetHuman3654387 started working on this issue
Sep 26th, 2019 2:22pm

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