My old checking account **** last four numbers is hold due to fraud and scam by Light S...

GetHuman-danmccus's customer service issue with Bank of America from August 2019

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The issue in GetHuman-danmccus's own words
My old checking account **** last four numbers is hold due to fraud and scam by Light Stream Finance. I opened a new *checking account last four **** immediately. But since May when this happened I get the run around by your Fraud Department. I found out from them a claim was made against my landlord. I kept telling them it was not me but they insisted it was. There are other issues tied into this problem which has created an overdraft problem wth the old account. Money is being taken from my new account to cover the overdraft charges. This should not happened and we are never informed of the monies being transferred to old account. I have been a customer for almost ** years. The treatment I have received is terrible. Also the branch manager called once to help me and got the same treatment. I spent * hours at the branch that day. We were transferred several times with no help. The case was also given to the department to find monies that were never applied but taken from a direct deposit in May. It is August and again our rent money was taken to cover overdraft charges. I want this stop immediately because the old is still on hold not closed. My business is going elsewhere and bank of america's reputation will be tarnished by me when speaking to people. I want to receive a call as well as an e-mail from an executive of Bank of America regarding this matter. **Sincerely,*Daniel McCusker

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Bank of America

Customer service issue
Reported by GetHuman-danmccus
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 17310 others
0 customers following this

Timeline

GetHuman-danmccus started working on this issue
Aug 2nd, 2019 3:25pm