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GetHuman929048's customer service issue with Bank of America from July 2018

Help with my Bank of America issue
The issue in GetHuman929048's own words
Fix ATM card malfunction and establish reliable access to online banking. ... We moved to China and social security money deposited in Bank of America is withdrawn at ATM machine at China Construction Bank. Unfortunately the new debit card hasn't worked since June and the CCB is trying to fix this. Meanwhile I cannot access my account through online banking. The email address and phone number are outdated. It is very difficult for me to do online banking with BoA. This is an urgent situation. Please help! Thank you, DP Gontar
*. It is still not known whether there is a problem with the BoA debit card or with China Construction Bank. This information should reach us in about an hour. If the card is defective it should be replaced by you without forcing me to travel all the way back to the states.**. It is unusually difficult to access Online Banking. A new password is demanded each time I try to log in. This morning I invested nearly two hours trying to access my account. The phone number listed in your records is incorrect but we are not eager to divulge our China phone number for security reasons.*Please give me a Bank Officer email address so that I can have further communication in this emergency. I am being inconvenienced by BoA's security system and have no way to use our debit card here through China Construction Bank, a service which was promised to me by both banks and which we have been using since **** with interruptions by BoA for no good reason. I have had multiple conversations with the Bank about these ongoing obstacles created by BoA. Thank you.******@***.com
Please assure me that I can access my account without having to navigate a labyrinth of checkpoints and obtain one new password after another. Fix my card if it is defective.
I have been a customer of BoA for many years.
We are working with China Construction Bank on this as they suggested weeks ago that the card in question may be ok -- OR recent changes at CCB may be the problem.
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Bank of America

Customer service issue
Reported by GetHuman929048
Jul 30th, 2018 - 9 mons ago
I have an issue with Bank of America too
Seen by 14 customers so far
Similar issue to 3043 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
GetHuman929048 started working on this issue
Jul 30th, 2018 12:35am
GetHuman929048 indicated the issue is not fixed yet.
Jul 30th, 2018 2:14am
GetHuman929048 indicated the issue is not fixed yet.
Jul 30th, 2018 2:32am