Hello BOA,**I hope one of you actually reads this and takes action to help me. Neither...
GetHuman-ljonesy's customer service issue with Bank of America from May 2018
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The issue in GetHuman-ljonesy's own words
Hello BOA,**I hope one of you actually reads this and takes action to help me. Neither claims nor fraud seemed too concerned. Somebody got a hold of my debit card and racked up over $**** online. Every purchase was from Asia. When I called on Tuesday the **nd to file the claim, I spoke to a woman in Dallas named Kim who told me my money would be placed back into my account within ** hours. I called this morning to follow up and was told they are investigating and it would be *-** days. I don't have *-** days. I have bills to pay. Rent, power, cable, food, pet food, gas, etc. They however did approve me for a hardship but that probably won't be approved until at least Tuesday because of the holiday. This is UNACCEPTABLE. I have been a customer for ** going on ** years. I feel like they're questioning my submissions of these charges. What happened to "No Ms.Jones don't worry we have you covered ***% for these charges." **So I'm thinking ** hours great! Would anybody from BOA have called me and told me it wouldn't be ** hours? **Now I face the possibility of late fees, can't pay the rent, power, phone, cable......what's wrong with your people?**Yes I have had problems before with fraud. That's why I have decided not to order another debit card. I am done with them. Somebody got into my Sprint phone account and filed * claims. I got charged three $*** deductibles. They sent *, count 'em THREE iphone *'s to North Carolina. I live in Washington State. Perhaps they could have called ME to verify the address? NO. Why * claims? NO I was sharing my phone number with somebody else at the same time. Whoever it was called Vietnam, Thailand, Philippines, all over **** and gone. Probably was selling phone calls to people. "Hey dude, you want to call your Mom in Puerto Rico? I'll give you ** minutes for $**" And it went on my bill.
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