I bought the North Fave Chilkat boots last year for my job. I work at a ski area and am...

GetHuman1569074's customer service issue with Backcountry.com from November 2018

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The issue in GetHuman1569074's own words
I bought the North Fave Chilkat boots last year for my job. I work at a ski area and am in snow frequently. I never used the boots until about a month ago. I know i am way past a return. But these boots are awful. Dont keep my feet warm at all. The rubber sole is so cold and am afraid of getting mild frostbite in some of the conditions i face. Which are not very harsh. These boots are just very very poor at keeping my feet warm with whatever sock combo i use. Is there anything that can be done? They dont even feel insulated even though they are *** grams of insulation? Please do something or i will never shop on backountry again.
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Customer service issue
Reported by GetHuman1569074
Nov 16th, 2018 - 3 mons ago
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Nov 16th, 2018 3:05am