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BNSF Railway Customer FAQ

Top Answers & How-to Guides

What is BNSF Railway's Phone Number?

The question we are asked most often is about how to talk to BNSF Railway customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any restrictions on shipping perishable goods?

Yes, there are restrictions on shipping perishable goods with BNSF Railway. Perishable goods requiring temperature control must be...
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Tracking Shipments

How can I track my shipment?

You can easily track your shipment by using our online tracking tool. Simply enter your shipment's tracking number and you will be...
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Locations Served

What locations does BNSF Railway serve?

BNSF Railway serves a vast network of locations throughout North America. With its extensive rail network spanning 32,500 miles across...
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Types of Shipments

What types of shipments does BNSF Railway handle?

BNSF Railway handles a wide variety of shipments, catering to different industries and commodities. We have the capability to transport...
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Transit Time

What is the transit time for shipments?

The transit time for shipments with BNSF Railway varies depending on several factors. Factors that influence transit time include the...
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Payment Options

What are the payment options for shipping services?

BNSF Railway offers various payment options for their shipping services. Customers can choose to pay via credit card, including MasterCard,...
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Intermodal Services

Does BNSF Railway offer intermodal services?

Yes, BNSF Railway offers intermodal services. With a robust intermodal network, BNSF Railway provides customers with a reliable and...
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Weight and Size Limit

What is the maximum weight and size limit for shipments?

The maximum weight and size limit for shipments on BNSF Railway varies depending on the type of equipment being used. For intermodal...
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Hazardous Materials

Are hazardous materials accepted for shipping?

Yes, BNSF Railway accepts hazardous materials for shipping. As a leading freight transportation provider, we have extensive experience...
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Lost or Damaged Shipments

What is BNSF's policy for lost or damaged shipments?

BNSF Railway has a comprehensive policy in place for handling lost or damaged shipments. If a shipment is lost or damaged while in...
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Perishable Goods

Are there any restrictions on shipping perishable goods?

Yes, there are restrictions on shipping perishable goods with BNSF Railway. Perishable goods requiring temperature control must be...
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Help me with my BNSF Railway customer service issue

Ask any question you have about BNSF Railway customer service. We will do our best to get you answers right away.
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