My bmw ***i **** was towed to bmw dealership repair shop because it would not start the...

GetHuman-gsljallo's customer service issue with BMW from January 2019

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The issue in GetHuman-gsljallo's own words
My bmw ***i **** was towed to bmw dealership repair shop because it would not start they called me and said it needed a starter and two recalls fixed so they did those three repairs so I picked up the car and drove maybe * miles and car starts smoking from under the hood so bad I thought the car was about to blow up so I called them to come get the car they towed it back said I needed a radiator hose pipe it had burst they all warning lights came on including a low coolant light but claim no lights came on in the car but they did and the shop director said it properly just needed some coolant but they failed to fix the issue instead ignored and allowed me to leave when in essence by adding coolant the issued would have be resolved but instead they chose to ignore for whatever reasons and now they're saying they can fix the hose for $***.** but I don't think this was something I should have to pay for...they knew the problem existed and chose not to address it warning light was right there in there face I nearly lost my life all of this could have been avoided had they addressed the issue or at very least made me aware of this
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BMW

Customer service issue
Reported by GetHuman-gsljallo
Jan 16th, 2019 - a mon ago
I have an issue with BMW too
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GetHuman-gsljallo started working on this issue
Jan 16th 2:54am