On Saturday May **, **** we went to the BJs in 'Freeport New York. We shopped for the i...

GetHuman-fgrandma's Complaint issue with BJs.com from May 2020

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The issue in GetHuman-fgrandma's own words
On Saturday May **, **** we went to the BJs in 'Freeport New York. We shopped for the items we saw in the book that were coupon specials. When we were done shopping none of the coupons were applied and the checkout register was not working. The BJs worker came over and told us to come back on Sunday and they would give us the refunds we werfe supposed to get. When we came back on Sunday the service desk associate would not give us the coupon savings. He claimed we should have known that that was over and now you can use the coupons again. We shopped all along during the covid pandemic and the coupons were automatically applied. There were no signs anywhere in the store and many people were very upset. I am a Senior Citizen and my daughter helps me. I count on these coupons. When she spoke to the man in customer service she told him now my mother is screwed out of this money and he said yes she is. That is a down right shame and I hope that you will correct this mishap.

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BJs.com

Complaint issue
Reported by GetHuman-fgrandma
May 18th, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 304 others
0 customers following this

Timeline

GetHuman-fgrandma started working on this issue
May 18th, 2020 10:26pm

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