TO WHOM IT MAY CONCERN**ON MONDAY THE **TH OF NOVEMBER **** AROUND *:** PM, MY WIFE MAR...

GetHuman-nadraymo's Complaint issue with BJs.com from November 2019

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The issue in GetHuman-nadraymo's own words
TO WHOM IT MAY CONCERN**ON MONDAY THE **TH OF NOVEMBER **** AROUND *:** PM, MY WIFE MARIE, RAYMOND AND I, MAX JULIEN CALLED BJS CUSTOMER SERVICES AND SPOKE WITH MR. RASAAN WHO CALLED MY WIFE AND I CONFUSED WHILE SEEKING FOR INFORMATION REGARDING ONE OF THE TWO CARDS ON THE ACCOUNT NOT BEING RECEIVED FROM BJS. I BELIEVE THAT HE WAS RUDE AND UNPROFESSIONAL FOR CALLING US CONFUSE. HE CONTINUES TO ADDRESS US IN A DEROGATORY MANNER EVEN WHEN I BROUGHT UP HIS NEFASTE APPROACH TO HIM. THEREFORE I REQUESTED TO SPEAK WITH HIS SUPERVISOR BY THE NAME EDDY. I CAN’T IMAGINE THAT IS HIS FIRST TIME TALKING THAT WAY TO CUSTOMERS. THEREFORE, I WRITE THIS COMPLAINT TO OFFICIALLY HOLD HIM ACCOUNTABLE TO HIS DISTURBING AND ABUSIVE COMMUNICATION STYLE SO ANOTHER CUSTOMER DOES HAVE TO ENDURE THIS VERBAL TYPE OF ASSAULT. I GOT SO UPSET THAT I HAD TO TAKE MY BLOOD PRESSURE MEDICATION. I WOULD HATE FOR MY FAMILY TO HAVE BROUGHT A LAWSUT AGAINST BJ FOR HEALTH AGGRAVATION. I DOUBT THAT HE UNDERSTAND HIS WRONG DOING BUT HOPEFULLY BJS WOULD ADDRESS IT MORE EFFECTIVELY THAN US WITH HIM SO HE CAN UNDERSTAND THAT CUSTOMER SERVICE IS ABOUT CURTESY AND PROFESIONALISM BUT NOT ABOUT RUDENESS AND ARROGANCE. ***RESPECTFULLY MARIE RAYMOND, MAX JULIEN**ADDRESSED *P.O. BOX ******, COLUMBUS OHIO, *****-***

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BJs.com

Complaint issue
Reported by GetHuman-nadraymo
Nov 11th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 118 others
0 customers following this

Timeline

GetHuman-nadraymo started working on this issue
Nov 11th, 2019 11:15pm

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