I never received a bill from BUs I When I did get a bill so had no idea what it was for...

GetHuman1716235's customer service issue with BJs.com from December 2018

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The issue in GetHuman1716235's own words
I never received a bill from BUs I When I did get a bill so had no idea what it was for since I had paid cash the last time so shopped there I immediately called Bus to find out what the bill was for. I was told it was my membership fee. The person I spoke to waived the late fees and I paid the bill. Why am I being penalized when I didn't get a bill?? What if I didn't want to renew my membership??? My husband and I have excellent credit and have never been late anywhere. I logged a dispute with Commenity Bank and it was denied. I want this bad mark removed from my credit report
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Customer service issue
Reported by GetHuman1716235
Dec 8th, 2018 - 6 mons ago
I have an issue with BJs.com too
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Seen by 2 customers so far
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GetHuman1716235 started working on this issue
Dec 8th, 2018 11:38am