I have sent several emails to them about the prepared foods and they were spoiled. Bac...

GetHuman5007692's Complaint issue with BJ's Wholesale Club from June 2020

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Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5007692's own words
I just would like to be refunded. These were for Easter. ... I have sent several emails to them about the prepared foods and they were spoiled. Back before Easter. I spoke with * people who said it would be taken care of but was never refunded. I called the bjs *-*** corporate number left a message and no return back. Very disappointing.
I have been a valued customer for many years and Avoiding my Emails is not right. Why tell someone that it’s all set on it’s not. And then tell them that you’re going to have somebody get back to you and then they don’t.
I just want to be refunded for the two items that’s all.
I have been a customer Of theirs for many years. With their credit card. I spend a lot of money there.
Tried anything else I have tried to email several times countless times maybe * times tried calling the corporate office with no response. Tried to go to customer service at the store and they told me they cannot do anything for me at this time.
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BJ's Wholesale Club

Wesleys chicken Alfredo, Wesleys chicken wings prepared foods
Complaint issue
Reported by GetHuman5007692
Jun 29th, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 470 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5007692 started working on this issue
Jun 29th, 2020 2:17pm
GetHuman5007692 indicated the issue is not fixed yet.
Jun 29th, 2020 9:28pm
GetHuman5007692 indicated the issue is not fixed yet.
Jul 1st, 2020 2:15am

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