I can't access my account thru the *********** number when I use my SS number

GetHuman5572958's customer service issue with BB&T Bank from December 2020

Help with my BB&T Bank issue
The issue in GetHuman5572958's own words
The problem: I can't access my account thru the *********** number when I use my SS number

GetHuman5572958 did not yet indicate what BB&T Bank should do to make this right.

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BB&T Bank

Customer service issue
Reported by GetHuman5572958
Dec 21st, 2020 - 4 months ago
Fixed
Seen by 13 customers so far
Similar issue to 692 others
0 customers following this
Items needed
Name on the account
Billing address
Account holders birthday
Last 4 of SSN
Full card number

Timeline

GetHuman5572958 started working on this issue
Dec 21st, 2020 7:45am
GetHuman5572958 confirmed the issue is fixed. Hooray!
Dec 26th, 2020 9:34pm