I went to Bb&T Bank on Oct * **** for cash advance of $*** in Manchester,Md the transac...

I went to Bb&T Bank on Oct * **** for cash advance of $*** in Manchester,Md the transaction started to go through but power outage made it decline, so was not paid this was on Direct Express card so .even though it was denied at bank at **** York St Manchester Md Direct Express needs fax from BB&T sent to Direct express fax at * *** *** **** to place place money back to my direct express card with following info on Bb&t letterhead. Type of card Direct Express. Last four * of my card * ****. Transaction date Oct * at *:** am your trns I. D. *********** amount $***, this was denied at Manchester BB&T Direct express case number. ************ my name on card. James T Small, it is very important as I am retired and fixed low income please forward this to Credit Card Dept for immediate resolution my address **** Main St apt F Manchester, Md *****.The bank in Manchester has been very unco- operative about settling this matter at all, Ms Debbie was teller who put transaction on Oct * Rd but said wait ** hours and come back and try again, So I did again and Teller Keith did it again and denied again Thank you for your help in this matter,he was very non concerned about this and would do nothing to resolve this matter in an y way