I have an auto loan with BB&T. I sent info to change the bank automatic draft from BB...

GetHuman729223's customer service issue with BB&T Bank from May 2018

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The issue in GetHuman729223's own words
I have an auto loan with BB&T. I sent info to change the bank automatic draft from BB&T.*I received notice from BB&T that this had been accomplished and would be effective *********. However my account with Pinnacle continues to be drafted for the monthly payment. I spoke with a local BB&T individual and confirmed the new bank information was on file. I then talked with a member of your loan team who took my payment by phone. She also took the info for the new bank and said it would be effective June ****. The purpose of this is to advise of the problem and to assure the correct info is on file and has been activated. The loan number is *****-****. By personal info is:*Patricia Poindexter**** Sunset Point Dr.*Moneta, VA *****
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BB&T Bank

Customer service issue
Reported by GetHuman729223
May 29th, 2018 - 6 mons ago
I have an issue with BB&T Bank too
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Seen by 14 customers so far
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Timeline
GetHuman729223 started working on this issue
May 29th 9:19pm
GetHuman729223 shared this issue with others over email
May 29th 9:22pm