On Sept *th I purchased the larger carryon suite case and the largest suitcase in gold...

GetHuman-stuffjj's customer service issue with Away Travel from September 2020

18 views | 6 similar | 0 following
Help with my Away Travel issue
First: share to improve GetHuman-stuffjj's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-stuffjj's next move: send another email to Away Travel.
Tap the button below to start an email to Away Travel- it's the best way to get support from them right now. We'll check later to make sure GetHuman-stuffjj got a response or help escalate.
Before contacting them, items GetHuman-stuffjj may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-stuffjj's own words
On Sept *th I purchased the larger carryon suite case and the largest suitcase in gold aluminum for ***.**. My credit card was charged twice for ***.**. I emailed Away letting them know my card had been charged twice. Sept. ** I received a response saying they were not able to send me the luggage I had purchased and they would be refunding my charges. there have been several emails back and forth. The last email I sent Away on Sept. **st offering what I thought was a reasonable solution, *Given your last offer, Here is what I propose, the larger carryon and the large suitcase are sold as a set for ****.**. ****X**% off which was the amount the suitcases sold for during the sale * ****.** - ***.**(**%*ff) is $***.** less the **.** credit is ***.**. I propose we split the difference between the $***.** and the $***.** which I originally purchased the suitcases for. ***.** - ***.******.** ***.**** * ***.** ***.******.******.***Let me know if this meets with your approval. *I have had no response. On average Away has taken * days to respond to my emails. As of today Sept. **, I have only received one of two charges made to my credit card

GetHuman-stuffjj did not yet indicate what Away Travel should do to make this right.

How GetHuman-stuffjj fixed the problem

We are waiting for GetHuman-stuffjj to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Away Travel's attention and get better help faster. Tap below to get started.
Having Away Travel issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-stuffjj fixes it.
This email address isn't valid

Away Travel

Customer service issue
Reported by GetHuman-stuffjj
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 6 others
0 customers following this

Timeline

GetHuman-stuffjj started working on this issue
Sep 30th, 2020 4:48pm
GetHuman-stuffjj indicated the issue is not fixed yet.
Sep 30th, 2020 4:50pm
GetHuman-stuffjj indicated the issue is not fixed yet.
Sep 30th, 2020 4:50pm
GetHuman-stuffjj indicated the issue is not fixed yet.
Sep 30th, 2020 4:50pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies