On Sept *th I purchased the larger carryon suite case and the largest suitcase in gold...
GetHuman-stuffjj's customer service issue with Away Travel from September 2020
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The issue in GetHuman-stuffjj's own words
On Sept *th I purchased the larger carryon suite case and the largest suitcase in gold aluminum for ***.**. My credit card was charged twice for ***.**. I emailed Away letting them know my card had been charged twice. Sept. ** I received a response saying they were not able to send me the luggage I had purchased and they would be refunding my charges. there have been several emails back and forth. The last email I sent Away on Sept. **st offering what I thought was a reasonable solution, *Given your last offer, Here is what I propose, the larger carryon and the large suitcase are sold as a set for ****.**. ****X**% off which was the amount the suitcases sold for during the sale * ****.** - ***.**(**%*ff) is $***.** less the **.** credit is ***.**. I propose we split the difference between the $***.** and the $***.** which I originally purchased the suitcases for. ***.** - ***.******.** ***.**** * ***.** ***.******.******.***Let me know if this meets with your approval. *I have had no response. On average Away has taken * days to respond to my emails. As of today Sept. **, I have only received one of two charges made to my credit card
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Sep 30th, 2020 4:50pm
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