Does Budget Rental Car Intentionally Overcharge

GetHuman1384033's customer service issue with Avis from October 2018

Help with my Avis issue
The issue in GetHuman1384033's own words
Pay the right amount ... Dispute number *******. I have contacted Budget customer service twice by phone and received instructions on how to communicate about my billing dispute. I have received notification from the email server twice that the corresponding email with all my documentation was undeliverable. I have all of the necessary documentation to prove the overage charge to my credit card. Please provide me with working instructions on how to upload all of my documentation. In the meantime, I have entered the dispute with Discover card. I have also tried to send this information to the email budgetcustomerservice @budgetgroup.com.
When I arrived at the Budget rental car return, they were unable to provide me with a receipt. They were however able to provide me with a printout that I could take to the budget rental car counter to get a receipt. I found that interesting. Anyway, of course there was a long line at the rental counter. Having all my paper work, and not a lot of time before my flight, I did not wait in line. When I got home, I checked my credit card bill only to find that they had charged me for gas. I had returned the car with a full tank. No one asked me for the receipt when I returned the car, but I commented that the gas tank was full. It almost seems that Budget hopes that people will not check their credit card bill closely. Now I seem to have been given an email address for their customer service department that does not work. Luckily, I have all the documentation for the gas purchase.
I want a refund for the overcharge.
I have used Budget many times over the years.
I have tried two additional Avis or Budget customer service email addresses, and also alerted Discover card to the dispute.
I have an issue with Avis too
How GetHuman1384033 fixed the problem
I actually called four days in a row. Each time I was given a slightly different piece of information with which to submit my claim. Each time my email bounced back. On the fourth day, I called and described my frustration, and was told that I would receive a credit. I was informed that the agent who received my car had received it improperly. Since I watched that agent receive cars in exactly the same manner, I can only guess how many people were in the same situation that I was in. The Budget representative told me he would forward the fact that the email address which I was given did not work. I wonder about that as well. I have yet to receive a confirmation from Budget that I will receive my credit. I have contacted Discover card with which I paid for the car, and we are in a wait and see mode. If I don’t receive an email by later today, I will call Budget again and ask for a confirmation email. Sorry to be so long-winded, but I guess my message is don’t give up and don’t assume that any information you receive from Budget is accurate. Follow up to make sure all of your emails have not been rejected and make sure that you put in a dispute with your credit card provider as well.
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Avis

Rental car
Customer service issue
Reported by GetHuman1384033
Oct 21st, 2018 - 24d ago
I have an issue with Avis too
Fixed
GetHuman1384033 shared how to fix
Seen by 4 customers so far
Similar issue to 236 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman1384033 started working on this issue
Oct 21st 1:29am
GetHuman1384033 shared this issue with others over email
Oct 21st 1:31am
GetHuman1384033 confirmed the issue is fixed. Hooray!
Oct 22nd 5:12pm